Spellbook

6 days ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise accounts and drive high retention while leading structured, multi-phase onboarding. Conduct discovery to tailor onboarding and enablement for complex legal workflows, build relationships across senior legal and executive stakeholders, and run QBRs to communicate ROI and uncover expansion. Maintain HubSpot data hygiene, proactively manage risks, and partner with product, engineering, and support to improve the enterprise customer journey.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own an enterprise account portfolio, ensuring 97%+ gross revenue retention (GRR).
•Lead complex, multi-phase onboarding projects and align timelines, deliverables, and milestones.
•Conduct discovery to understand customer legal workflows and business goals, tailoring training accordingly.
•Develop and execute customized enablement strategies to support scalable adoption in large organizations.
•Run Quarterly Business Reviews (QBRs) to demonstrate ROI, identify expansion opportunities, and support renewals through usage and champions.

Pay and Benefits

Salary: CAD 123,000 - 145,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceMeal AllowanceWellness StipendParental Leave

Key Requirements

•3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
•Demonstrated success managing complex enterprise accounts with multiple stakeholders.
•Experience running structured onboarding projects and ensuring successful implementation.
•Comfortable interfacing with C-level executives and legal professionals, with polished communication.
•Proficient with HubSpot or similar CRM systems and committed to maintaining clean, reliable data.

Experience:3+ yearsB2B SaaSLegal tech

Skills:CommunicationOrganizationProject managementAnalytical thinkingProactive ownership

Tech Stack:HubSpotMixPanelVitallyChurnZero

Company Brief

Spellbook

Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.

Industry: LegalTech

Website

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Spellbook

6 days ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own an enterprise account portfolio, ensuring 97%+ gross revenue retention (GRR).
•Lead complex, multi-phase onboarding projects and align timelines, deliverables, and milestones.
•Conduct discovery to understand customer legal workflows and business goals, tailoring training accordingly.
•Develop and execute customized enablement strategies to support scalable adoption in large organizations.
•Run Quarterly Business Reviews (QBRs) to demonstrate ROI, identify expansion opportunities, and support renewals through usage and champions.

Pay and Benefits

Salary: CAD 123,000 - 145,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceMeal AllowanceWellness StipendParental Leave

Key Requirements

•3+ years of experience in customer success, account management, or consulting, preferably in a B2B SaaS environment.
•Demonstrated success managing complex enterprise accounts with multiple stakeholders.
•Experience running structured onboarding projects and ensuring successful implementation.
•Comfortable interfacing with C-level executives and legal professionals, with polished communication.
•Proficient with HubSpot or similar CRM systems and committed to maintaining clean, reliable data.

Experience:3+ yearsB2B SaaSLegal tech

Skills:CommunicationOrganizationProject managementAnalytical thinkingProactive ownership

Tech Stack:HubSpotMixPanelVitallyChurnZero

Company Brief

Spellbook

Industry: LegalTech

Website