Salesforce

2 months ago

Customer Success Manager, Senior Manager (BtoC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead strategic customer success initiatives for BtoC Salesforce deployments in Japan, guiding customers to maximize value with Salesforce clouds, building executive-level relationships, and driving adoption and governance. Own risk mitigation, adoption planning, and cross-team collaboration to deliver measurable business outcomes and scale customer partnerships.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the Customer Success methodology with customer stakeholders to understand goals, assess capabilities, and recommend actions to accelerate business and technology objectives
•Develop knowledge of the customer’s Salesforce implementation and evangelize Salesforce capabilities across Clouds
•Guide customers on org strategy, governance and change management based on customer needs
•Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmap
•Proactively identify risks to achieving business goals and work with the account team to build risk mitigation plans

Key Requirements

•5+ years in customer success, account management, or a related role within SaaS/CRM environments
•Proven ability to drive business value for customers and act as a Trusted Advisor to senior stakeholders
•Strong knowledge of Salesforce capabilities, platform features, and best practices in governance and org strategy
•Excellent communication and executive-level relationship-building skills, with the ability to facilitate challenging conversations
•Fluency in Japanese with basic English comprehension; experience working with Japanese customers or in the Japanese market

Experience:5+ yearsCrmSaasCloud

Skills:CommunicationLeadershipProblem-solving

Languages:JapaneseEnglish

Tech Stack:SalesforceAICloudPlatform

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 months ago

Customer Success Manager, Senior Manager (BtoC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the Customer Success methodology with customer stakeholders to understand goals, assess capabilities, and recommend actions to accelerate business and technology objectives
•Develop knowledge of the customer’s Salesforce implementation and evangelize Salesforce capabilities across Clouds
•Guide customers on org strategy, governance and change management based on customer needs
•Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmap
•Proactively identify risks to achieving business goals and work with the account team to build risk mitigation plans

Key Requirements

•5+ years in customer success, account management, or a related role within SaaS/CRM environments
•Proven ability to drive business value for customers and act as a Trusted Advisor to senior stakeholders
•Strong knowledge of Salesforce capabilities, platform features, and best practices in governance and org strategy
•Excellent communication and executive-level relationship-building skills, with the ability to facilitate challenging conversations
•Fluency in Japanese with basic English comprehension; experience working with Japanese customers or in the Japanese market

Experience:5+ yearsCrmSaasCloud

Skills:CommunicationLeadershipProblem-solving

Languages:JapaneseEnglish

Tech Stack:SalesforceAICloudPlatform

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor