Partner Service Agent

Delivery Hero
Dhaka
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Problem-solving","Communication","Adaptability"]

Handle inbound and outbound chats/calls to resolve partner/customer issues and keep responses aligned with assigned timelines. Maintain live chat with a required typing speed of 30–50 words per minute and follow the order processing system from the back end. Adapt to frequent changes, communicate effectively, and be ready to work 6 days with 6 hours per day across shifts.

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FursaFursa
Delivery Hero
Delivery Hero
18 hours ago

Partner Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound and outbound chats/calls to resolve partner/customer issues and keep responses aligned with assigned timelines. Maintain live chat with a required typing speed of 30–50 words per minute and follow the order processing system from the back end. Adapt to frequent changes, communicate effectively, and be ready to work 6 days with 6 hours per day across shifts.
Location: Dhaka
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Attend inbound and outbound chats/calls to solve customer issues.
  • •Follow assigned timelines for tasks and handle problem resolution.
  • •Maintain live chat and meet typing speed requirements (30–50 words per minute).
  • •Follow the order processing system from the back end.
  • •Work 6 days and 6 hours per day in different shifts.

Key Requirements

  • •Successfully completed HSC/A levels
  • •Strong typing skills
  • •Strong communication skills
  • •Demonstrate problem-solving ability and follow assigned timelines
  • •Adaptability to frequent changes and a doer mindset
Education:High School
Skills:Problem-solvingCommunicationAdaptability
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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