IT Support Specialist

Sev Laser
United States
Workplace: OnsiteFull timeUSD 28 - 30 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Troubleshooting","Communication","Customer service","Ticket management","Documentation"]

Provide tier 1–2 technical support for HQ staff and spa locations across the U.S., troubleshooting POS, scheduling, device connectivity, and login issues. Manage Apple devices with an MDM, administer Google Workspace accounts and security (including MFA), and support multi-location network infrastructure using Ubiquiti equipment. You’ll also document fixes/SOPs and help with spa openings, device refresh cycles, and compliance initiatives.

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Sev Laser
Sev Laser
1 day ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide tier 1–2 technical support for HQ staff and spa locations across the U.S., troubleshooting POS, scheduling, device connectivity, and login issues. Manage Apple devices with an MDM, administer Google Workspace accounts and security (including MFA), and support multi-location network infrastructure using Ubiquiti equipment. You’ll also document fixes/SOPs and help with spa openings, device refresh cycles, and compliance initiatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot POS, appointments, memberships, device connectivity, and login issues for HQ and spa locations.
  • •Administer and support device management with Kandji and enforce compliance configurations.
  • •Provide help desk support (tier 1–2) via email and phone, diagnosing issues across hardware, software, SSO, and network connections.
  • •Support multi-location networking by troubleshooting Ubiquiti firewalls, switches, and access points, and providing onsite HQ support for Wi-Fi and devices.
  • •Assist with project work including spa openings, Zenoti enhancements/data projects, device refresh cycles, and security/compliance initiatives.
Travel: Low travel

Pay and Benefits

Salary: USD 28 - 30 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •2+ years of IT support experience in a multi-location environment.
  • •Hands-on experience with Zenoti (or similar scheduling/POS), Kandji (or another MDM), and Google Workspace (Admin Console, Groups, OU structure).
  • •Hands-on experience with Ubiquiti networking and troubleshooting for Mac, iPad, and Windows devices.
  • •Strong troubleshooting skills across POS tablets, printers, software, SSO, and network connections.
  • •Ability to manage multiple tickets, prioritize in a fast-paced environment, and maintain a customer-service mindset.
Experience:2+ yearsMulti-locationMed-spaBeautyFranchiseHospitalityNetworking
Skills:TroubleshootingCommunicationCustomer serviceTicket managementDocumentation
Tech Stack:ZenotiKandjiGoogle WorkspaceGmailDriveAdmin ConsoleUbiquitiMacIPadWindowsMDMMFASSOWi-FiPrintersPOSDNSJamfIntune

Company Brief

Sev Laser
Designs, manufactures, and supplies industrial laser systems and related equipment for cutting, engraving, and processing applications across manufacturing sectors. Offers customized laser solutions and after-sales support for commercial and industrial clients.
Industry: Industrial Machinery
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