Airbus

16 hours ago

AOG Desk Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own AOG and CRI component support for FHS customers, ensuring aircraft are not grounded by managing incoming exchange orders through to shipment and delivery. Liaise with customers, analyze delay impacts, and propose compliant solutions within the FHS supply chain or source from OEM/open market when needed. Handle RFQs, purchase orders, vendor negotiations, SLA communications, status reporting, and process improvement in a shift environment.

Location: Putrajaya

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage incoming AOG and Critical Exchange Orders from FHS customers to ensure components are released and delivered within contractual lead times.
•Identify customer needs, gather additional information, analyze delay impacts, and provide progress feedback by priority timeline.
•Propose suitable solutions within the FHS supply chain by reviewing airworthiness certification and component location; ensure compliance with quality/airworthiness requirements for relevant civil aviation authorities.
•Launch RFQs to OEMs and source in the open market when needed; compare quotations, place purchase orders, and negotiate with Airbus Approved Vendors to improve pricing.
•Operate end-to-end process monitoring, maintain accurate data in Airbus IT systems, manage customer communications under SLA, report status, evaluate root causes for lead-time overruns, and support process improvement.

Key Requirements

•Diploma with at least 2 years of relevant working experience, or a Bachelor’s degree in a related industry.
•Strong understanding of airworthiness and aviation regulations, and knowledge of export control regulations.
•Knowledge of procurement processes and maintenance/logistics standards and procedures.
•Ability to work on shifts including nights, weekends, and public holidays (24/7).
•Fluent in English; Mandarin or French is an added advantage.

Experience:2+ years

Skills:Customer-focusedRigorOrganizationInitiativeCommunicationNegotiationAttention to detailsData accuracyAbility to prioritize emergencies tasksInterpersonal skillsIndependent workReactivity

Languages:EnglishMandarinFrench

Tech Stack:SalesforceSAPAMASISERP

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

16 hours ago

AOG Desk Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Putrajaya

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage incoming AOG and Critical Exchange Orders from FHS customers to ensure components are released and delivered within contractual lead times.
•Identify customer needs, gather additional information, analyze delay impacts, and provide progress feedback by priority timeline.
•Propose suitable solutions within the FHS supply chain by reviewing airworthiness certification and component location; ensure compliance with quality/airworthiness requirements for relevant civil aviation authorities.
•Launch RFQs to OEMs and source in the open market when needed; compare quotations, place purchase orders, and negotiate with Airbus Approved Vendors to improve pricing.
•Operate end-to-end process monitoring, maintain accurate data in Airbus IT systems, manage customer communications under SLA, report status, evaluate root causes for lead-time overruns, and support process improvement.

Key Requirements

•Diploma with at least 2 years of relevant working experience, or a Bachelor’s degree in a related industry.
•Strong understanding of airworthiness and aviation regulations, and knowledge of export control regulations.
•Knowledge of procurement processes and maintenance/logistics standards and procedures.
•Ability to work on shifts including nights, weekends, and public holidays (24/7).
•Fluent in English; Mandarin or French is an added advantage.

Experience:2+ years

Skills:Customer-focusedRigorOrganizationInitiativeCommunicationNegotiationAttention to detailsData accuracyAbility to prioritize emergencies tasksInterpersonal skillsIndependent workReactivity

Languages:EnglishMandarinFrench

Tech Stack:SalesforceSAPAMASISERP

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn