Regional Service Manager, Northwest

Lucid Motors
Seattle, Newark
Workplace: OnsiteFull timeUSD 148,500 - 217,800 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Multitasking","Problem-solving","Leadership"]

Oversee service operations across the Northwest region to deliver an industry-leading customer experience and maximize ROI through labor, maintenance/repair sales, expense control, and customer retention. Establish and launch new service centers, hire and lead direct reports, track and continuously improve service KPIs, and resolve internal/external customer escalations. Partner cross-functionally to maintain customer experience standards and anticipate staffing and resource needs.

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Lucid Motors
Lucid Motors
4 weeks ago

Regional Service Manager, Northwest

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Oversee service operations across the Northwest region to deliver an industry-leading customer experience and maximize ROI through labor, maintenance/repair sales, expense control, and customer retention. Establish and launch new service centers, hire and lead direct reports, track and continuously improve service KPIs, and resolve internal/external customer escalations. Partner cross-functionally to maintain customer experience standards and anticipate staffing and resource needs.
Location: Seattle, Newark
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Communicate, enforce, and monitor Lucid service department processes.
  • •Coach, grow, develop, and lead all direct reports.
  • •Ensure customer experience targets are achieved and establish new service centers within the region.
  • •Own and continuously improve service center KPIs; monitor service efficiency and resolve delays or issues.
  • •Own and problem-solve internal and external customer escalations and partner cross-functionally to maintain retention and customer experience standards.

Pay and Benefits

Salary: USD 148,500 - 217,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquity

Key Requirements

  • •High School Diploma or GED equivalent.
  • •10+ years of experience in a service department environment, luxury preferred.
  • •Excellent written and verbal communication skills.
  • •Strong attention to detail and the ability to multitask accurately.
  • •Ability to analyze and interpret internal reports; proficiency with Microsoft Office and readiness to learn proprietary DMS software, plus a valid driver license.
Experience:10+ yearsAutomotiveLuxury
Education:High School
Skills:CommunicationAttention to detailMultitaskingProblem-solvingLeadership
Licenses:Driver license
Languages:English
Tech Stack:Microsoft OfficeDMS softwareHV systemsLV systemsEV powertrains

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn