Premier Service Manager (Qatari National) (Doha, Ad Dawhah, QA)

HSBC
Doha
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringSkills: ["Interpersonal skills","Empathy","Decision-making","Communication","Collaboration"]

Support HSBC Premier Wealth Relationship Managers by providing an outstanding client experience for high-value Premier clients. Serve as a primary point of contact, first responding to clients when PWRMs are unavailable, and help drive Premier Wealth KPIs including client satisfaction, sales quality, acquisition, recurring income, and total relationship growth. Apply deep knowledge of Premier proposition, wealth and banking products, branch operations, and KYC/AML processes to deliver needs-based solutions.

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FursaFursa
HSBC
HSBC
2 days ago

Premier Service Manager (Qatari National) (Doha, Ad Dawhah, QA)

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Last checked: 6 hours agoStatus: Live

Job Summary

Support HSBC Premier Wealth Relationship Managers by providing an outstanding client experience for high-value Premier clients. Serve as a primary point of contact, first responding to clients when PWRMs are unavailable, and help drive Premier Wealth KPIs including client satisfaction, sales quality, acquisition, recurring income, and total relationship growth. Apply deep knowledge of Premier proposition, wealth and banking products, branch operations, and KYC/AML processes to deliver needs-based solutions.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Provide dedicated Premier relationship support to Premier Wealth Relationship Managers to improve client experience and increase client facing time.
  • •Act as a key point of contact for Premier clients, serving as first point of contact in the absence of the PWRM.
  • •Support achievement of Premier Wealth KPIs, including BAU activity management, client satisfaction, sales quality, acquisition, recurring income, and total client relationship growth.
  • •Demonstrate extensive knowledge of banking products and services across wealth and Premier banking to deliver high-quality, client-centric service.
  • •Provide credit/lending support to the PWRM when required by market conditions, while protecting HSBC and clients through considered decisions.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Strong interpersonal and empathy skills with solid decision-making and the ability to deliver consistently.
  • •Understanding of core Premier proposition and Premier/wealth product processes, including needs-based solutions through communication and influencing.
  • •Experience in Retail/Premier network is preferred.
  • •Awareness of KYC, CDD, and AML, plus knowledge of relevant regulatory governance and local/Group compliance regulations.
  • •Solid knowledge of branch operational procedures and relationship management systems.
Skills:Interpersonal skillsEmpathyDecision-makingCommunicationCollaboration

Eligibility

Nationality:Qatari National

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn