4 days ago

Technology Experience Specialist, Studio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the primary technology support point of contact for Netflix Studio users and partners. Investigate and document user experience issues, triage and research bugs, and support incident/outage workflows while escalating to partner groups. Identify patterns across first- and third-party technologies, file bug reports, and drive improvements through feature requests and self-service solutions. Maintain Zendesk and User Experience Jira artifacts, and collaborate with a global team to improve the overall technology experience.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the primary point of contact for users seeking technical assistance.
•Investigate, document, and categorize technology interactions to identify trends and contact reasoning.
•Prioritize and manage technical issues: triage/research bugs, participate in incident/outage workflows, escalate issues, and develop robust documentation.
•Recognize patterns in user friction across first- and third-party technologies and compose bug reports when needed.
•Identify and link Zendesk tickets to recurring patterns, curate the stories, and maintain the health of the User Experience Jira space.

Key Requirements

•Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues using available systems and tools.
•A robust documentation mindset, translating findings into knowledge-base articles and/or user stories.
•Ability to flex working hours to meet business needs.
•Comfort ramping up quickly across a range of Studio applications and workflows (prior experience with Studio tools like Localization, Production Planning, or Marketing/Promo tooling is a nice-to-have).
•Strong communication skills with the ability to engage with users and stakeholders through various communication platforms, including virtual interaction.

Skills:Critical thinkingDocumentationCommunicationCollaborationCuriosityContinuous learningFlexibility

Languages:English

Tech Stack:ZendeskJiraClaude CoworkGenAIMCP-based workflowsLocalizationProduction PlanningMarketing/Promo tooling

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Netflix

4 days ago

Technology Experience Specialist, Studio

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the primary point of contact for users seeking technical assistance.
•Investigate, document, and categorize technology interactions to identify trends and contact reasoning.
•Prioritize and manage technical issues: triage/research bugs, participate in incident/outage workflows, escalate issues, and develop robust documentation.
•Recognize patterns in user friction across first- and third-party technologies and compose bug reports when needed.
•Identify and link Zendesk tickets to recurring patterns, curate the stories, and maintain the health of the User Experience Jira space.

Key Requirements

•Critical thinking skills to troubleshoot, research, and diagnose complicated technical issues using available systems and tools.
•A robust documentation mindset, translating findings into knowledge-base articles and/or user stories.
•Ability to flex working hours to meet business needs.
•Comfort ramping up quickly across a range of Studio applications and workflows (prior experience with Studio tools like Localization, Production Planning, or Marketing/Promo tooling is a nice-to-have).
•Strong communication skills with the ability to engage with users and stakeholders through various communication platforms, including virtual interaction.

Skills:Critical thinkingDocumentationCommunicationCollaborationCuriosityContinuous learningFlexibility

Languages:English

Tech Stack:ZendeskJiraClaude CoworkGenAIMCP-based workflowsLocalizationProduction PlanningMarketing/Promo tooling

Company Brief

Netflix

Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.

Industry: Streaming Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Gatos, United States

Founded: 1997

Glassdoor: 4.1

Website LinkedIn Glassdoor