Customer Experience Lead (Keyholder) - Manhasset

RealReal
United States
Workplace: OnsiteFull timeUSD 26 - 30 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer focus","Coaching","Problem-solving","Organizational skills","Time management"]

Lead customer experience in a sustainable luxury resale retail store by driving sales through customer engagement and product knowledge. Coach and support associates as part of the store management team, manage consignment drop-off expectations, and ensure accurate shipment processing to TRR quality standards. Handle multiple customer journeys simultaneously, build brand loyalty through best-in-class service, and coordinate daily store opening/closing responsibilities.

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RealReal
RealReal
1 day ago

Customer Experience Lead (Keyholder) - Manhasset

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Closed

Job Summary

Lead customer experience in a sustainable luxury resale retail store by driving sales through customer engagement and product knowledge. Coach and support associates as part of the store management team, manage consignment drop-off expectations, and ensure accurate shipment processing to TRR quality standards. Handle multiple customer journeys simultaneously, build brand loyalty through best-in-class service, and coordinate daily store opening/closing responsibilities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
  • •Educate customers on The RealReal’s sustainable fashion mission and explain the consignment process and expectations.
  • •Review, process, and ensure consigned items are handled and shipped according to TRR quality standards.
  • •Support store opening and closing procedures and assist with opening/closing tasks and daily store operations.
  • •Support management with training, developing, coaching, and motivating team members; respond to consignor relations issues.

Pay and Benefits

Salary: USD 26 - 30 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kCommuter BenefitsPaid ParentalPaid Leave

Key Requirements

  • •2+ years of retail experience in a customer- or business-facing position.
  • •Ability to work flexible hours, including evenings, weekends, and holidays.
  • •Dedication to delivering an elevated customer and employee experience.
  • •Ability to problem solve and remain objective while pushing for great performance.
  • •Preferred: Previous luxury/consignment retail experience and proficiency with Google Suite and Salesforce.
Experience:2+ yearsRetailLuxuryConsignmentCustomer service
Skills:Customer focusCoachingProblem-solvingOrganizational skillsTime management
Tech Stack:Google SuiteSalesforceMacIOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor