Principal Customer Program Manager

Cisco
San Jose, California
Workplace: HybridFull timeUSD 233,900 - 330,400 annuallyFunction: Program & Project Management (PMO)Experience: 10+ yearsSkills: ["Leadership","Problem-solving","Negotiation","Organizational skills","Communication"]

Lead end-to-end customer program delivery for SiliconOne product integration—from evaluation and proof-of-concept through design, qualification, validation, and production launch. Scope projects, build and align core support teams, manage joint timelines, drive design-in activities, resolve technical blockers, and ensure customer acceptance and deployment. Translate customer requirements into actionable plans, manage issue tracking to closure, and communicate program status clearly to engineering and executive stakeholders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
3 days ago

Principal Customer Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead end-to-end customer program delivery for SiliconOne product integration—from evaluation and proof-of-concept through design, qualification, validation, and production launch. Scope projects, build and align core support teams, manage joint timelines, drive design-in activities, resolve technical blockers, and ensure customer acceptance and deployment. Translate customer requirements into actionable plans, manage issue tracking to closure, and communicate program status clearly to engineering and executive stakeholders.
Location: San Jose, California
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Sr. Manager level

Key Responsibilities

  • •Define strategy and execution plans to integrate SiliconOne products into customer environments from evaluation through production launch.
  • •Scope the project, assemble the core support team, kick off with customers, and develop a joint project timeline.
  • •Support design-in by providing technical collateral/tools, leading engineering design reviews, and ensuring implementation of customer-required features.
  • •Translate customer requirements into actionable tasks and coordinate issue collection, prioritization, tracking, and resolution/closure.
  • •Communicate issue status and program updates to customers and internal teams, organize complex engineering-to-engineering discussions, and drive timely customer acceptance and production deployment.

Pay and Benefits

Salary: USD 233,900 - 330,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeaveRsus

Key Requirements

  • •10+ years of experience in high-tech electronics, leading large-scale program and project management initiatives.
  • •Deep technical expertise in cloud development, deployment, or OEM environments.
  • •Proven track record managing high-stakes hardware and software engagements for strategic datacenter customers.
  • •Hands-on experience across the full product stack (software, ASIC, and hardware) focused on end-to-end customer deliveries.
  • •Expert leadership and ability to drive execution across diverse, cross-functional global teams.
Experience:10+ yearsHigh-tech electronicsDatacenterAI infrastructureCloudOEM environments
Skills:LeadershipProblem-solvingNegotiationOrganizational skillsCommunication
Tech Stack:CloudASICHardwareSoftwareAI/MLDatacenterOEM

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor