Senior Developer Support Engineer

Okta
Bengaluru
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Communication","Problem-solving","Teamwork","Presentation","Proactivity"]

Senior Developer Support Engineer provides technical and analytical leadership in supporting customers using the Customer Identity SaaS solution, owning end-to-end issue resolution, and collaborating across teams to ensure exceptional customer outcomes in a fast-paced startup-like environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Okta
Okta
5 months ago

Senior Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior Developer Support Engineer provides technical and analytical leadership in supporting customers using the Customer Identity SaaS solution, owning end-to-end issue resolution, and collaborating across teams to ensure exceptional customer outcomes in a fast-paced startup-like environment.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • •Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • •Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
  • •Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
  • •Collaborate with other departments in the company to achieve customer satisfaction

Key Requirements

  • •5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
  • •Strong analytical and problem-solving skills
  • •Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
  • •Ability to quickly context-switch between multiple complex work streams
  • •Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues
Experience:SaaSIdentitySecuritySoftware
Skills:CommunicationProblem-solvingTeamworkPresentationProactivity
Languages:English
Tech Stack:HTTPEncryptionOAuth2OIDCSAMLWS-FEDLDAPAzure ADJavaScript

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn