Okta

3 months ago

Senior Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior Developer Support Engineer provides technical and analytical leadership in supporting customers using the Customer Identity SaaS solution, owning end-to-end issue resolution, and collaborating across teams to ensure exceptional customer outcomes in a fast-paced startup-like environment.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
•Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
•Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
•Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
•Collaborate with other departments in the company to achieve customer satisfaction

Key Requirements

•5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
•Strong analytical and problem-solving skills
•Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
•Ability to quickly context-switch between multiple complex work streams
•Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues

Experience:SaaSIdentitySecuritySoftware

Skills:CommunicationProblem-solvingTeamworkPresentationProactivity

Languages:English

Tech Stack:HTTPEncryptionOAuth2OIDCSAMLWS-FEDLDAPAzure ADJavaScript

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Okta

3 months ago

Senior Developer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
•Exceed customer expectations on response quality, timeliness of responses and overall customer experience.
•Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
•Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
•Collaborate with other departments in the company to achieve customer satisfaction

Key Requirements

•5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projects
•Strong analytical and problem-solving skills
•Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance
•Ability to quickly context-switch between multiple complex work streams
•Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues

Experience:SaaSIdentitySecuritySoftware

Skills:CommunicationProblem-solvingTeamworkPresentationProactivity

Languages:English

Tech Stack:HTTPEncryptionOAuth2OIDCSAMLWS-FEDLDAPAzure ADJavaScript

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn