HSBC

1 week ago

Client Onboarding Processor (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Manage the international account opening journey for customers, handling onboarding communications (call/email) and end-to-end processing for account opening requirements, including data input and account maintenance. Coordinate with account opening and BFCR teams to facilitate customer journeys, follow up for additional information, and ensure audit/compliance to global standards. Deliver high-quality operational results such as repair rate and TAT through seamless communication and execution.

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Manage the international account opening journey and customer onboarding experience, including call and email communication.
•Handle processing related to account opening requirements, including account maintenance and data input.
•Ensure audit and compliance with global standards.
•Coordinate communication between account opening and BFCR teams to facilitate customer journeys.
•Follow up with customers for additional information from the receiving country and maintain strong operational results (repair rate, TAT).

Key Requirements

•3+ years of experience in an active customer interface role with a proven track record.
•Excellent communication skills in spoken and written English and Mandarin; Cantonese is a plus.
•Strong, up-to-date knowledge of banking products, systems, and processes.
•Strong organization and a professional image with exemplary customer service.
•Self-motivated with the drive to overachieve on goals and targets.

Experience:3+ years

Skills:CommunicationOrganizational skillsCustomer serviceSelf-motivationAttention to compliance

Languages:EnglishMandarinCantonese

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 week ago

Client Onboarding Processor (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Foshan

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Manage the international account opening journey and customer onboarding experience, including call and email communication.
•Handle processing related to account opening requirements, including account maintenance and data input.
•Ensure audit and compliance with global standards.
•Coordinate communication between account opening and BFCR teams to facilitate customer journeys.
•Follow up with customers for additional information from the receiving country and maintain strong operational results (repair rate, TAT).

Key Requirements

•3+ years of experience in an active customer interface role with a proven track record.
•Excellent communication skills in spoken and written English and Mandarin; Cantonese is a plus.
•Strong, up-to-date knowledge of banking products, systems, and processes.
•Strong organization and a professional image with exemplary customer service.
•Self-motivated with the drive to overachieve on goals and targets.

Experience:3+ years

Skills:CommunicationOrganizational skillsCustomer serviceSelf-motivationAttention to compliance

Languages:EnglishMandarinCantonese

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn