Customer Success Manager - Dublin

DataDog
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Attention to detail","Relationship-building","Negotiation","Customer focus"]

Drive new product attachment and expansion within an existing customer base by onboarding customers, up-selling and cross-selling, and advocating for customer needs internally. Partner with sales for a smooth transition, build mutual trust, and act as an advisor to ensure effective adoption. Monitor usage trends to identify renewal risks, collaborate cross-functionally with Support, Product, Finance, and Legal, and successfully manage growth opportunities end-to-end.

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DataDog
DataDog
19 hours ago

Customer Success Manager - Dublin

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Drive new product attachment and expansion within an existing customer base by onboarding customers, up-selling and cross-selling, and advocating for customer needs internally. Partner with sales for a smooth transition, build mutual trust, and act as an advisor to ensure effective adoption. Monitor usage trends to identify renewal risks, collaborate cross-functionally with Support, Product, Finance, and Legal, and successfully manage growth opportunities end-to-end.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with the sales team to ensure smooth customer onboarding and transition.
  • •Proactively build and maintain strong customer relationships to create mutual trust.
  • •Own and execute the full sales cycle for growth opportunities within existing customer accounts.
  • •Advise customers to ensure they are effectively leveraging the Datadog solution.
  • •Monitor usage trends to uncover renewal risks and promote greater adoption rates.

Pay and Benefits

Perks:RsusEquity

Key Requirements

  • •5-7 years of experience in a customer account-facing role.
  • •Strong communication skills with excellent attention to detail.
  • •Customer-minded approach focused on delivering maximum value.
  • •Experience negotiating contract terms and overcoming pricing objections for up-sell and cross sell.
  • •Ability to identify unique customer needs and clearly convey the value of the Datadog product.
Experience:5-7 yearsCustomer successB2B
Skills:CommunicationAttention to detailRelationship-buildingNegotiationCustomer focus
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn