Manager, NHL Collections - Emiratized Role

First Abu Dhabi Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3-4 yearsEducation: bachelorsSkills: ["Communication","Customer handling","Negotiation","Persuasion","Compliance"]

Manage allocated overdue accounts to drive monthly collection targets through consistent customer follow-up, negotiation, and settlement discussions. Monitor individual performance against agreed productivity targets, gather and document customer information in collection systems, and establish repayment arrangements aligned with bank procedures. Ensure full compliance with consumer protection, KYC, AML, and relevant regulations while minimizing complaints and high-risk audit findings, escalating legal or regulatory developments as needed.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
1 day ago

Manager, NHL Collections - Emiratized Role

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage allocated overdue accounts to drive monthly collection targets through consistent customer follow-up, negotiation, and settlement discussions. Monitor individual performance against agreed productivity targets, gather and document customer information in collection systems, and establish repayment arrangements aligned with bank procedures. Ensure full compliance with consumer protection, KYC, AML, and relevant regulations while minimizing complaints and high-risk audit findings, escalating legal or regulatory developments as needed.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Manage allocated overdue accounts and achieve monthly collection targets.
  • •Monitor individual efficiency and productivity against assigned performance targets.
  • •Gather detailed information on overdue customers and document collection activities in the system.
  • •Negotiate suitable repayment arrangements and settlements with customers, consulting the Head of Collections when required.
  • •Ensure compliance with consumer protection, KYC, AML, and applicable legal and regulatory requirements.

Key Requirements

  • •Bachelor’s degree.
  • •Minimum 3–4 years of collections experience.
  • •Excellent communication and customer-handling skills.
  • •Strong negotiation and persuasion skills.
  • •Understanding of KYC, AML, consumer protection, and collection compliance requirements.
Experience:3-4 yearsBankingFinancial services
Education:Bachelor's
Skills:CommunicationCustomer handlingNegotiationPersuasionCompliance
Tech Stack:KYCAML

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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