Customer Engineer - C1

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: associatesSkills: ["Communication","Troubleshooting","Coordination","Customer service"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate with customers to ensure smooth operations and exceptional service, partnering with Senior Field Service Engineers in daily field activities.

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Applied Materials
Applied Materials
1 week ago

Customer Engineer - C1

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues and perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided). Coordinate and communicate with customers to ensure smooth operations and exceptional service, partnering with Senior Field Service Engineers in daily field activities.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
  • •Use digital analytics and basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations.
  • •Fulfill additional duties as assigned.
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •Basic mechanical aptitude and ability to learn and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Effective written and verbal communication skills.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint; valid driver’s license and ability to obtain a passport if travel is required; able to meet on-site safety, environmental, and COVID-19 protocols.
Experience:Field serviceCustomer supportTechnical support
Education:Associate's in electronics or engineering technologies
Skills:CommunicationTroubleshootingCoordinationCustomer service
Licenses:Valid driver’s licensePassport
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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