NTT

1 month ago

Helpdesk Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users across devices, applications, and processes. Record, update, and escalate issues promptly while supporting IT onboarding activities. Partner with internal IT teams for system testing, integration, and maintenance, and help identify and implement improvements to processes and technology. Work in a 24/7 rotational shift environment from the office, collaborating with diverse global stakeholders.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements, and learn other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong stakeholder communication.
•Strong troubleshooting, bug-finding, and resolution skills.
•Comfortable working independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT