Technical Account Manager (m-w-d) - 2nd Level Support Enterprise

HP
Germany
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Education: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Customer-focused","Analytical thinking"]

The Technical Customer Assurance Manager acts as the primary technical liaison for enterprise customers, turning deep PC knowledge into strategic customer success. You diagnose hardware, software, and network issues; guide customer IT teams with clear technical guidance; and lead deployments. You will train and collaborate with HP experts to resolve escalations, build long-term relationships, and improve uptime and customer satisfaction through proactive, data-driven insights.

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FursaFursa
HP
HP
7 months ago

Technical Account Manager (m-w-d) - 2nd Level Support Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

The Technical Customer Assurance Manager acts as the primary technical liaison for enterprise customers, turning deep PC knowledge into strategic customer success. You diagnose hardware, software, and network issues; guide customer IT teams with clear technical guidance; and lead deployments. You will train and collaborate with HP experts to resolve escalations, build long-term relationships, and improve uptime and customer satisfaction through proactive, data-driven insights.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Act as the primary technical contact for assigned customers, providing trusted expertise after purchase
  • •Diagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysis
  • •Provide clear, actionable technical guidance to customer IT teams and follow through to full resolution
  • •Partner with the customer during new hardware deployments to ensure a healthy rollout — validating images, drivers, and key fixes using HP product knowledge to support a strong first‑day experience
  • •Build strong, long‑term relationships through regular communication, proactive engagement, and on‑site visits where required

Pay and Benefits

Perks:Paid LeavePensionBike LeasingWellness StipendMentoring

Key Requirements

  • •Technical degree in Computer Science (or equivalent)
  • •Collaborative and effective in hybrid and distributed team environments
  • •Solid hands-on experience in PC technical support
  • •Proven history of resolving technical issues directly with customers
Experience:Enterprise ITHardware support
Education:Bachelor's in Computer Science
Skills:CommunicationProblem-solvingTeamworkCustomer-focusedAnalytical thinking
Languages:GermanEnglish
Tech Stack:Microsoft WindowsIntuneAutopilotPower BIExcelPivotTablesLANWLANVPN

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn