Director, Customer Delivery

Cisco
Düsseldorf, Frankfurt, Berlin, Munich
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 15+ yearsSkills: ["Strategic problem-solving","Influencing","Leadership","Entrepreneurial mindset","Talent development"]

Lead Cisco’s Customer Experience Engineering organization for the German theater, driving service delivery capabilities and accelerating adoption of an AI-first strategy. You will oversee highly critical customer projects across private and public sectors, partner closely with CX and Sales leadership, and align with EMEA theater roles. This role emphasizes transparency, accountability, and continuous innovation while optimizing customer outcomes and business results.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
2 days ago

Director, Customer Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead Cisco’s Customer Experience Engineering organization for the German theater, driving service delivery capabilities and accelerating adoption of an AI-first strategy. You will oversee highly critical customer projects across private and public sectors, partner closely with CX and Sales leadership, and align with EMEA theater roles. This role emphasizes transparency, accountability, and continuous innovation while optimizing customer outcomes and business results.
Location: Düsseldorf, Frankfurt, Berlin, Munich
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Lead the Customer Experience Engineering organization for the German theater to accelerate growth and optimize customer business results.
  • •Lead critical customer projects across private and public sectors, aligned with CX and Sales leadership.
  • •Accelerate adoption of an AI-first strategy across team operations to create speed, efficiency, and new value.
  • •Align with corresponding roles across other EMEA theaters and drive transparency and accountability within the organization.
  • •Build executive customer relationships founded on trust to elevate customer impact and growth for Cisco.
Travel: Medium travel

Key Requirements

  • •15+ years in the software, services, and technology industry with proven general management experience.
  • •5+ years as a leader of leaders, with experience managing organizational financial responsibilities for services and product P&L at scale.
  • •Proven experience implementing AI and automation solutions to improve speed and efficiency in a technology environment.
  • •Technical knowledge of Cisco’s portfolio, including networking, security, software, and observability.
  • •Proven ability to build executive customer relationships based on trust and passion for the customer mission.
Experience:15+ yearsEnterprise ITIT infrastructureServicesTechnologyCustomer experienceAI-first
Skills:Strategic problem-solvingInfluencingLeadershipEntrepreneurial mindsetTalent development
Tech Stack:AIAutomationNetworkingSecuritySoftwareObservability

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor