BackOffice Specialist

Nuvei
Bogotá
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Problem-solving","Attention to detail","Organization","Time management"]

BackOffice Specialist responsible for investigating, processing, and resolving escalations and merchant account maintenance requests within payment processing systems. Requires strong technical aptitude, high attention to detail, and commitment to quality and compliance to maintain merchant account integrity and ensure SLAs are met in a hybrid Bogotá-based role.

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FursaFursa
Nuvei
Nuvei
3 months ago

BackOffice Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

BackOffice Specialist responsible for investigating, processing, and resolving escalations and merchant account maintenance requests within payment processing systems. Requires strong technical aptitude, high attention to detail, and commitment to quality and compliance to maintain merchant account integrity and ensure SLAs are met in a hybrid Bogotá-based role.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Escalation Management & Investigation: Review, assign, and manage incoming escalations; perform root-cause analysis; ensure SLAs are met; communicate with merchants to gather documentation and confirm resolution.
  • •Technical Account Maintenance: Update merchant profiles, configure terminal setups and processing profiles, reprocess transactions, and support onboarding and configuration issues.
  • •Financial & Compliance Support: Review refund requests, address tax-related escalations, and monitor transaction processing for accuracy and timely completion.
  • •Collaboration & Internal Support: Work with processors and internal teams to resolve issues; provide technical support to Customer Experience; assist HR with system access and platform credentials.
  • •Operational Excellence: Maintain documentation, cover peak periods, contribute to improvement initiatives, manage Profile Change queues, and perform additional duties as assigned.

Key Requirements

  • •Excellent English and Spanish communication (written and spoken) skills.
  • •Strong technical aptitude with the ability to learn and navigate multiple systems and platforms.
  • •Experience in payment processing, financial services, or a related technical operations environment (preferred).
  • •Excellent analytical, problem-solving, and investigative skills with high attention to detail.
  • •Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment.
Skills:CommunicationProblem-solvingAttention to detailOrganizationTime management
Languages:EnglishSpanish
Tech Stack:CPanelPayment processing systemsTerminal setups

Company Brief

Nuvei
Global payments technology provider offering merchant acquiring, payment processing, fraud and risk management, and omnichannel payment solutions for enterprises across e-commerce, retail, gaming, and fintech sectors.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 2003
WebsiteLinkedIn