Head of Closing & Funding

Pylon
New York
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Process improvement","Quality management","Cross-functional collaboration","Domain expertise","Operational planning"]

Own the closing and funding domain for a software-driven mortgage platform, bringing high-volume lender operating expertise into product and engineering workflows. Identify and eliminate repetitive coordination and translate complex closing and settlement nuances into operating rules, queues, SLAs, and escalations. Establish metrics for automation coverage, exception rates, cycle time, quality, and manual intervention, partnering across underwriting, account management, post-closing, product, and engineering to reduce defects, redraws, and funding delays.

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Pylon
Pylon
21 hours ago

Head of Closing & Funding

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Job Summary

Own the closing and funding domain for a software-driven mortgage platform, bringing high-volume lender operating expertise into product and engineering workflows. Identify and eliminate repetitive coordination and translate complex closing and settlement nuances into operating rules, queues, SLAs, and escalations. Establish metrics for automation coverage, exception rates, cycle time, quality, and manual intervention, partnering across underwriting, account management, post-closing, product, and engineering to reduce defects, redraws, and funding delays.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Own closing and funding domain expertise from clear-to-close through funding.
  • •Identify repetitive coordination and work that should be automated or eliminated.
  • •Translate closing workflows, state and settlement nuances, and expert judgment into product requirements and operating rules.
  • •Build human-review queues, controls, SLAs, and escalation paths for unsupported or exceptional cases.
  • •Reduce redraws, funding delays, defects, and unnecessary manual touches; establish metrics and partner with Underwriting, Account Management, Post-Closing, Product, and Engineering to scale the operations layer as volume grows.

Key Requirements

  • •Significant mortgage closing and/or funding leadership experience.
  • •Experience operating at 250 to 300+ loans per month (ideally higher).
  • •Strong preference for wholesale lending experience.
  • •Deep understanding of closing operations, documents, settlement, and funding workflows.
  • •Demonstrated ability to improve process, quality, or throughput.
Experience:MortgagesMortgage lendingWholesale lending
Skills:Process improvementQuality managementCross-functional collaborationDomain expertiseOperational planning

Company Brief

Pylon
Pylon offers a developer platform providing hosted infrastructure and APIs to build, deploy, and manage backend services and third‑party integrations, reducing engineering overhead for teams building modern web and mobile applications.
Industry: API Platforms
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