Technical Support Engineer

Airwallex
London
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Troubleshooting","Problem-solving","Prioritisation","Customer service","Quick learning"]

Provide technical support for post-integration issues by working with developers, merchants, and internal teams. Triage customer tickets, run test scenarios, and install/configure test environments, payment APIs, and e-commerce products. Communicate technical problems to customers and stakeholders, investigate irregularities in Airwallex products, and create technical documentation like sample code and FAQs. Support incident management and handle occasional on-call weekend/holiday coverage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide technical support for post-integration issues by working with developers, merchants, and internal teams. Triage customer tickets, run test scenarios, and install/configure test environments, payment APIs, and e-commerce products. Communicate technical problems to customers and stakeholders, investigate irregularities in Airwallex products, and create technical documentation like sample code and FAQs. Support incident management and handle occasional on-call weekend/holiday coverage.
Location: London
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work with developers, merchants, and internal teams on post-integration issues to provide technical support, consulting, and best practices
  • •Run test scenarios for technical issues involving code, software, hardware, devices, and endpoints
  • •Install and configure test environments, payment APIs, and e-commerce products
  • •Communicate technical issues to customers and internal departments and coordinate responses during incident management
  • •Develop and distribute technical information (sample code, log searching, FAQs) and complete occasional weekend/holiday on-call coverage

Key Requirements

  • •Bachelor's degree or above in Computer Science or a relevant major
  • •Proven years of experience in programming, technical support, implementation, or a related role
  • •Excellent verbal and written communication skills for internal teams and customers
  • •Strong troubleshooting and problem-solving skills
  • •Sufficient technical knowledge to communicate with Engineering and Product teams
Experience:E-commercePaymentsFintech
Education:Bachelor's in Computer Science or relevant majors
Skills:CommunicationTroubleshootingProblem-solvingPrioritisationCustomer serviceQuick learning
Tech Stack:PythonJavaPHPC#Java ScriptShell scriptingWeb TechnologiesHTTPHTTPSRESTJSONSOAPSQLSplunkGrafanaE-commercePaymentFin-tech

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor