Service Advisor - Multi Brand | Al-Futtaim Automotive | Auto Centers (AE)

Al Futtaim Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: certificationSkills: ["Customer service","Relationship management","Communication","Problem-solving","Interpersonal skills"]

Serve as the first point of contact for customers visiting the workshop, acting as the vital link between customers and the service team. Inspect vehicles on arrival, document findings and concerns, manage handovers, and provide ongoing updates to ensure timely delivery. Follow up after service to verify satisfaction and repair quality, handle service recommendations and estimates, and coordinate with foremen and technicians to deliver accurate, customer-focused outcomes.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Service Advisor - Multi Brand | Al-Futtaim Automotive | Auto Centers (AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers visiting the workshop, acting as the vital link between customers and the service team. Inspect vehicles on arrival, document findings and concerns, manage handovers, and provide ongoing updates to ensure timely delivery. Follow up after service to verify satisfaction and repair quality, handle service recommendations and estimates, and coordinate with foremen and technicians to deliver accurate, customer-focused outcomes.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Inspect customer vehicles upon arrival and document existing damage, discrepancies, and customer concerns.
  • •Oversee the handover of serviced vehicles and ensure customers are informed about completed work and future maintenance recommendations.
  • •Maintain proactive communication throughout the service process and follow up after service to verify satisfaction and repair quality.
  • •Build customer relationships by communicating service recommendations, repair estimates, approvals, and costs clearly and timely.
  • •Prepare accurate estimates, explain costs, manage approvals and negotiations professionally, and assess issues to determine corrective action.

Key Requirements

  • •Diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.
  • •Minimum 3 years’ experience in a reputable automotive workshop or dealership environment.
  • •Broad automotive knowledge and ability to act as a trusted advisor to customers.
  • •Ability to provide accurate, up-to-date technical guidance and respond confidently to customer inquiries.
  • •Strong understanding of vehicle operation, maintenance, diagnostics, preventive maintenance, and breakdown prevention.
Experience:3+ years
Education:Certification / Diploma in Automobile Engineering, Mechanical Engineering (or related technical discipline)
Skills:Customer serviceRelationship managementCommunicationProblem-solvingInterpersonal skills

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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