Customer Service Executive (Italian & English Speaker)

Chep
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-first mindset","Communication","Relationship-building","Attention to detail","Data accuracy","Problem-solving","Time management","Prioritization","Collaboration","Teamwork","Continuous improvement mindset","Empathy","Taking ownership","Adaptability","Customer advocacy","Sound judgment","Data integrity"]

Manage and resolve Italian and English customer inquiries, complaints, and requests while meeting SLA timelines. Support customer onboarding by setting up customer accounts and delivering system training. Partner with internal teams (Sales, Finance, Operations) to ensure seamless customer experience from order processing to issue resolution. Maintain accurate customer data in business systems, review account performance, and contribute to continuous improvement and retention efforts across Europe.

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FursaFursa
Chep
Chep
1 day ago

Customer Service Executive (Italian & English Speaker)

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage and resolve Italian and English customer inquiries, complaints, and requests while meeting SLA timelines. Support customer onboarding by setting up customer accounts and delivering system training. Partner with internal teams (Sales, Finance, Operations) to ensure seamless customer experience from order processing to issue resolution. Maintain accurate customer data in business systems, review account performance, and contribute to continuous improvement and retention efforts across Europe.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely communication aligned with SLAs.
  • •Facilitate customer onboarding, including accurate setup of customer accounts and system training when needed.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure seamless customer experience from order processing to issue resolution.
  • •Maintain accurate customer information and service requests in relevant systems to support performance tracking and reporting.
  • •Conduct account reviews to assess performance, identify improvements, and contribute to customer retention and service enhancement.

Key Requirements

  • •Experience in customer service, administration, or operational support.
  • •Experience working within defined processes and service standards.
  • •Comfortable using business systems, digital tools, and technology platforms.
  • •Ability to manage multiple priorities in a dynamic environment.
  • •Fluent Italian (C1/C2) and fluent English (C1/C2).
Experience:Customer service
Skills:Customer-first mindsetCommunicationRelationship-buildingAttention to detailData accuracyProblem-solvingTime managementPrioritizationCollaborationTeamworkContinuous improvement mindsetEmpathyTaking ownershipAdaptabilityCustomer advocacySound judgmentData integrity
Languages:ItalianEnglish

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn