Success Engineer

telli
Berlin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Collaboration","Problem-solving","Time-management","Empathy"]

Technical customer-facing role owning the long-term success of telli customers post-go-live. Drive AI adoption and retention, collaborate with engineering and product, and build repeatable playbooks to scale customer success as ARR grows toward €10M by end of 2026.

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FursaFursa
telli
telli
6 months ago

Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Technical customer-facing role owning the long-term success of telli customers post-go-live. Drive AI adoption and retention, collaborate with engineering and product, and build repeatable playbooks to scale customer success as ARR grows toward €10M by end of 2026.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own a portfolio of telli customers post go-live and drive AI adoption, retention, and expansion.
  • •Lead workshops and training sessions to drive product adoption and onboard new units/use cases.
  • •Partner with engineering and customers to build, design, and refine AI agents handling thousands of conversations.
  • •Track agent performance and surface blockers, continuously improving adoption and usage.
  • •Document playbooks, best practices, and internal processes to scale the success function and translate customer needs into product feedback.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityFree Dinner

Key Requirements

  • •You have more than 2 years of experience in technical, customer-facing roles such as SaaS support, technical account management, solutions engineering, implementation or consulting.
  • •You are a confident communicator who can clearly explain technical concepts to both technical and non-technical stakeholders and build strong relationships with users, admins, and decision-makers.
  • •You are technically hands-on with AI tooling and comfortable with prompt engineering, APIs, webhooks, and debugging integrations.
  • •You can juggle multiple priorities under pressure, triaging requests, distinguishing urgent from important, and managing tickets, escalations, and proactive customer work.
  • •You are fluent in English and German, with strong writing and async communication skills.
Experience:2+ yearsSaaSAICustomer success
Skills:CommunicationCollaborationProblem-solvingTime-managementEmpathy
Languages:EnglishGerman
Tech Stack:APIsWebhooksPrompt engineeringAI agentsSaaS

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

telli
Provides cloud-based voice, messaging, and virtual phone number services enabling businesses and developers to manage communications via APIs, apps, and web integrations with privacy and routing features.
Industry: Telecommunications
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