UAE National | Service Advisor | Toyota/Lexus | Sharjah | Al-Futtaim Automotive

Al Futtaim Group
Sharjah
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Customer relationship management","Customer complaint handling","Communication","Teamwork","Cultural sensitivity"]

Manage the aftersales customer journey by building long-term relationships, handling complaints to closure, and keeping customers updated on service progress and on-time delivery. Drive monthly revenue targets through upselling and discount control while ensuring compliance with SOPs, company policies, and distributor programs. Collaborate with Reception Managers, Aftersales Managers, and workshop teams to ensure the vehicle is fixed right the first time and achieve CS Value and NPS goals.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
4 hours ago

UAE National | Service Advisor | Toyota/Lexus | Sharjah | Al-Futtaim Automotive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage the aftersales customer journey by building long-term relationships, handling complaints to closure, and keeping customers updated on service progress and on-time delivery. Drive monthly revenue targets through upselling and discount control while ensuring compliance with SOPs, company policies, and distributor programs. Collaborate with Reception Managers, Aftersales Managers, and workshop teams to ensure the vehicle is fixed right the first time and achieve CS Value and NPS goals.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term customer relationships to drive retention and loyalty.
  • •Manage customer complaints to satisfactory closure and improve Customer Service Value and Net Promoter Scores.
  • •Provide progress updates and explain work performed and associated costs to demonstrate value.
  • •Achieve monthly revenue targets through upselling and discount control while meeting SOPs and policy requirements.
  • •Consult with customers on service requirements and coordinate with reception/aftersales and workshop teams to ensure vehicles are fixed right the first time.

Key Requirements

  • •Diploma or Bachelor in Automobile/Mechanical Engineering.
  • •3 to 5 years of experience in the automotive industry, preferably in a similar service role.
  • •Strong customer handling and customer relationship skills.
  • •Technical proficiency in automotive service processes and product/process knowledge.
  • •Familiarity with MS Office; SAP knowledge preferred, plus fluency in English and basic Arabic.
Experience:3-5 yearsAutomotive
Education:Bachelor's in Automobile/Mechanical Engineering
Skills:Customer relationship managementCustomer complaint handlingCommunicationTeamworkCultural sensitivity
Languages:EnglishArabic
Tech Stack:MS OfficeSAP

Eligibility

Nationality:UAE National

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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