Customer Facing Project Manager

Honeywell
Atlanta
Workplace: HybridFull timeUSD 94,200 - 117,600 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Proactive","Results-oriented","Continuous improvement","Influence","Collaboration","Adaptability","Curiosity","Business acumen","Stakeholder communication"]

Serve as a trusted partner for Platinum and Diamond-tier customers, managing customer experience programs and ensuring initiatives align with strategic goals. Build and maintain strategic relationships, deliver proactive support across the customer lifecycle, and use customer feedback and performance metrics to drive improvements in satisfaction, retention, and success. Coordinate cross-functional teams, lead executive-level customer discussions, handle escalations, and identify opportunities to expand customer value.

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FursaFursa
Honeywell
Honeywell
1 day ago

Customer Facing Project Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted partner for Platinum and Diamond-tier customers, managing customer experience programs and ensuring initiatives align with strategic goals. Build and maintain strategic relationships, deliver proactive support across the customer lifecycle, and use customer feedback and performance metrics to drive improvements in satisfaction, retention, and success. Coordinate cross-functional teams, lead executive-level customer discussions, handle escalations, and identify opportunities to expand customer value.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Serve as the primary advocate and trusted partner for Platinum and Diamond-tier customers to ensure an exceptional customer experience.
  • •Build and maintain strategic customer relationships, understanding customer business goals and operational needs.
  • •Deliver proactive, customer-centric support throughout the customer lifecycle.
  • •Analyze customer feedback, performance metrics, and trends to identify opportunities to improve satisfaction, retention, and success.
  • •Partner with cross-functional teams to address customer challenges, facilitate executive-level customer discussions, and handle escalations and critical needs.

Pay and Benefits

Salary: USD 94,200 - 117,600 annually
Perks:Health InsuranceDentalVisionLife Insurance401k MatchFlexible SpendingEapParental LeavePaid LeavePaid HolidaysLong-term Disability

Key Requirements

  • •5+ years of experience in customer relationship management, customer success, account management, or a related customer-facing role.
  • •5+ years developing customer relationships and managing communications with internal and external stakeholders.
  • •5+ years solving complex customer challenges and making sound business decisions.
  • •5+ years working independently, managing competing priorities, and delivering results in a fast-paced environment.
  • •Bachelor’s degree in Business Administration, Industrial Engineering, or a related field.
Experience:5+ years
Education:Bachelor's in Business Administration, Industrial Engineering, or related field
Skills:ProactiveResults-orientedContinuous improvementInfluenceCollaborationAdaptabilityCuriosityBusiness acumenStakeholder communication

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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