Applied Materials

1 month ago

Customer Support Technician III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide onsite technical support for Applied Materials systems by scheduling and executing preventive and remedial maintenance, performing periodic inspections, and completing wet cleans. Verify operational quality, conduct Tier II/Tier III start-ups, and troubleshoot process variations with assistance from senior engineers. Serve as a liaison for customer front-line management, instruct customers on operation/maintenance, and use statistical process control and quality improvement methods to improve equipment performance and uptime.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Plan daily work schedules within assigned territory to complete preventive and remedial maintenance, using escalation policies to inform management of down situations.
•Verify and approve operational quality of system equipment and perform periodic maintenance on systems within established time frames, including wet cleans as required.
•Instruct customers on operation and maintenance; troubleshoot and correct process variations on systems with assistance from senior engineers.
•Assume responsibility for complete customer satisfaction within assigned accounts and help plan, communicate, and coordinate support plans with customer management.
•Perform start-up, warranty, paid service, and service contract activities, including Tier II/Tier III start-ups, and track equipment performance and plan uptime improvement.

Pay and Benefits

Salary: USD 23 - 31.4

Equity and Bonus:Equity

Key Requirements

•Ability to perform physically demanding work including extensive walking/standing, working in tight spaces, lifting up to 35 lbs., and using ladders/stairs.
•Ability to work in clean room environments and use required personal protective equipment (e.g., coveralls, respirators, safety glasses, gloves).
•Developed proficiency in analytical processes or procedures to carry out assigned support tasks.
•Working knowledge of Statistical Process Control and the ability to use quality improvement process methods.
•Provides informal guidance and support to more junior team members as needed.

Skills:CommunicationLeadershipProblem-solving

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 month ago

Customer Support Technician III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Plan daily work schedules within assigned territory to complete preventive and remedial maintenance, using escalation policies to inform management of down situations.
•Verify and approve operational quality of system equipment and perform periodic maintenance on systems within established time frames, including wet cleans as required.
•Instruct customers on operation and maintenance; troubleshoot and correct process variations on systems with assistance from senior engineers.
•Assume responsibility for complete customer satisfaction within assigned accounts and help plan, communicate, and coordinate support plans with customer management.
•Perform start-up, warranty, paid service, and service contract activities, including Tier II/Tier III start-ups, and track equipment performance and plan uptime improvement.

Pay and Benefits

Salary: USD 23 - 31.4

Equity and Bonus:Equity

Key Requirements

•Ability to perform physically demanding work including extensive walking/standing, working in tight spaces, lifting up to 35 lbs., and using ladders/stairs.
•Ability to work in clean room environments and use required personal protective equipment (e.g., coveralls, respirators, safety glasses, gloves).
•Developed proficiency in analytical processes or procedures to carry out assigned support tasks.
•Working knowledge of Statistical Process Control and the ability to use quality improvement process methods.
•Provides informal guidance and support to more junior team members as needed.

Skills:CommunicationLeadershipProblem-solving

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor