NTT

4 weeks ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1 helpdesk support for reported issues via phone, email, and chat, focusing on identifying, prioritizing, and resolving problems for client infrastructure users. Serve as a liaison between customers and internal departments, applying strong troubleshooting across Windows, hardware, MS Office, and common COTS applications. Use ServiceNow and understand tools and platforms like Active Directory, virtual machines, encryption, VPNs, and Microsoft Intune while working rotational shifts within a 24x7 support window.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L1 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
•Act as a liaison between customers and departments within the client infrastructure.
•Use troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
•Apply strong troubleshooting skills, including bug-finding and resolution.
•Work independently within a diverse global team while supporting 24x7 operations.

Key Requirements

•Must be a Graduate.
•Good communication skills with international calling experience.
•Good comprehension and writing skills.
•Must possess excellent customer handling skills.
•Should be comfortable to work in a rotational shift with a 24x7 support window (3-5 years of experience).

Experience:3-5 years

Education:Bachelor's

Skills:CommunicationCustomer handlingTroubleshootingBug-findingIndependent work

Tech Stack:ServiceNowSD CRMMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsSSCMActive DirectoryVirtual MachinesDrive Encryption ToolsVPN ToolsMicrosoft Intune

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT