Commercial Support Client Specialist

Fifth Third Bancorp
Cincinnati, Michigan
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Communication","Detail oriented","Analytical skills","Multi-tasking"]

Handle complex customer interactions for Fifth Third Commercial, Treasury Management, and Business Banking clients, serving as a subject matter expert on products such as Fifth Third Direct, Commercial Card, ACH/Wire, Cash Vault, EDM, RDC, and Lockbox. Own issues from start to resolution, manage escalations through CRM service queues and Remedy trouble tickets, communicate outcomes, and investigate complaints using deep product knowledge and research documentation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Commercial Support Client Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle complex customer interactions for Fifth Third Commercial, Treasury Management, and Business Banking clients, serving as a subject matter expert on products such as Fifth Third Direct, Commercial Card, ACH/Wire, Cash Vault, EDM, RDC, and Lockbox. Own issues from start to resolution, manage escalations through CRM service queues and Remedy trouble tickets, communicate outcomes, and investigate complaints using deep product knowledge and research documentation.
Location: Cincinnati, Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle complex customer interactions via email and phone for Commercial, Treasury Management, and Business Banking clients, owning issues end to end.
  • •Use product knowledge to provide customer support for complex setups and technical requests, and provide status updates and final resolution.
  • •Manage escalations by monitoring CRM service request queues and supporting reports, and escalating events caused by hardware, software, communication, or process errors.
  • •Investigate complex complaints using internal/external customer relationship knowledge and extensive product knowledge, and communicate trends to management.
  • •Prepare supporting documentation for completed research requests and maintain appropriate files, databases, and documentation in departmental guidelines.

Key Requirements

  • •High school diploma or equivalent.
  • •3+ years of banking, financial services, or related experience (typically from CSR Levels I or II).
  • •Extensive knowledge of remittance processing (preferred).
  • •Strong verbal and written communication skills.
  • •Ability to multi-task in a fast-paced environment with strong organizational and analytical skills.
Experience:BankingFinancial services
Education:High School
Skills:Customer serviceCommunicationDetail orientedAnalytical skillsMulti-tasking
Tech Stack:CRMRemedyMainframeEmailPhone

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor