Elastic

3 months ago

Customer Architect - EMEA Central

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Architect role focused on enabling customers to adopt Elastic solutions across EMEA Central. You will define technical success plans, onboard customers, drive adoption, and identify expansion opportunities to grow ARR. You’ll collaborate with account teams and service groups, travel to customer sites, and translate business goals into technical requirements for Elastic Observability, Cybersecurity, and Enterprise Search.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Collaborate with the account team and the Solutions Architect to provide ongoing technical coverage and support while focusing on customer deals.
•Define the technical success plan for each customer to outline optimal use of Elastic solutions and achieve business objectives.
•Ensure a successful technical journey from onboarding to adoption while continuously driving solution consumption.
•Articulate the value proposition of Elastic solutions and align them with the customer’s business goals.
•Identify and eliminate technical frictions with customers to promote smoother adoption and implementation.

Travel: High travel

Key Requirements

•Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
•Fluency in German is required for this role.
•Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
•Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
•Excellent communication and presentation skills; strong social skills and ability to establish relationships with customers and team members.

Experience:ObservabilityCybersecurityEnterprise SearchCloud

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingRelationship-buildingLeadership

Languages:GermanEnglish

Tech Stack:ElasticsearchLogstashKibanaObservabilitySecurityEnterprise SearchElastic

Company Brief

Elastic

Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn

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Elastic

3 months ago

Customer Architect - EMEA Central

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Collaborate with the account team and the Solutions Architect to provide ongoing technical coverage and support while focusing on customer deals.
•Define the technical success plan for each customer to outline optimal use of Elastic solutions and achieve business objectives.
•Ensure a successful technical journey from onboarding to adoption while continuously driving solution consumption.
•Articulate the value proposition of Elastic solutions and align them with the customer’s business goals.
•Identify and eliminate technical frictions with customers to promote smoother adoption and implementation.

Travel: High travel

Key Requirements

•Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
•Fluency in German is required for this role.
•Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
•Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus.
•Excellent communication and presentation skills; strong social skills and ability to establish relationships with customers and team members.

Experience:ObservabilityCybersecurityEnterprise SearchCloud

Education:Bachelor's

Skills:CommunicationPresentationProblem-solvingRelationship-buildingLeadership

Languages:GermanEnglish

Tech Stack:ElasticsearchLogstashKibanaObservabilitySecurityEnterprise SearchElastic

Company Brief

Elastic

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2012

Website LinkedIn