Service Champion

First Abu Dhabi Bank
Dubai
Workplace: OnsiteContractFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Detail-oriented","Confidentiality","Customer service"]

Provide exceptional, “Customer First” service to customers visiting the branch. Welcome customers, understand their needs, and support transactions and queries for products such as deposits, withdrawals, cheques, e-statements, banking letters, foreign exchange, credit cards, loans, e-dirham, and fixed deposits. Educate customers on digital self-service channels, drive lead generation and NPS targets, ensure error-free, compliant processing, and complete mandatory trainings.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
8 hours ago

Service Champion

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional, “Customer First” service to customers visiting the branch. Welcome customers, understand their needs, and support transactions and queries for products such as deposits, withdrawals, cheques, e-statements, banking letters, foreign exchange, credit cards, loans, e-dirham, and fixed deposits. Educate customers on digital self-service channels, drive lead generation and NPS targets, ensure error-free, compliant processing, and complete mandatory trainings.
Location: Dubai
Workplace: Onsite
Employment Type: Contract
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome customers at the branch and create a positive first impression.
  • •Understand customer needs and support requests including deposits, withdrawals, cheques, e-statements, banking letters, foreign exchange, and related account documentation.
  • •Direct customers to FAB Mobile and support self-service adoption, highlighting key app features and benefits.
  • •Direct customers to ATMs and CDMs when applicable, educating them on channel functionality including updating EID, mobile number, email, and processing cash and cheque transactions.
  • •Drive lead generation and achieve NPS and referral targets while ensuring 100% error-free, compliant transaction processing and completing mandatory trainings.

Key Requirements

  • •High school graduation.
  • •2 years of relevant experience in the banking sector.
  • •Knowledge of customer service principles.
  • •Detail-oriented with a mind for numbers.
  • •Ability to maintain a high level of confidentiality.
Experience:2+ yearsBanking
Education:High School
Skills:Detail-orientedConfidentialityCustomer service
Tech Stack:Mobile bankingOnline bankingATMsCDMs

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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Glassdoor: 3.5
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