SRS Distribution

3 months ago

Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

The role delivers frontline customer service for walk-in, phone, and email inquiries, while supporting sales and coordinating with the sales, drivers, and warehouse teams. You’ll manage orders in ERP/CRM, maintain customer records, and use bilingual English/Spanish skills to enhance the customer experience. Opportunities exist for growth in sales or management within a fast-paced building materials distribution environment.

Location: Wichita

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeaveLife Insurance

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Authorized to work in the U.S. without sponsorship.

Experience:Building materials distribution

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkMultitasking

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

3 months ago

Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Wichita

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
•Provides product information, resolves issues efficiently, and maintains accurate customer records.
•Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
•Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
•Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeaveLife Insurance

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Authorized to work in the U.S. without sponsorship.

Experience:Building materials distribution

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingTeamworkMultitasking

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Sponsorship available.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn