Support Solutions Engineer (L5) - Security, Privacy and Assurance

Netflix
Panama
Workplace: RemoteFull timeUSD 270,000 - 410,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer advocacy","Documentation","Adaptability"]

Own engineering support for Netflix’s developer community, handling and resolving complex customer issues while improving support tooling, automation, documentation, and self-service knowledge. Troubleshoot authentication and access management problems across enterprise identity systems and security platforms, using data-driven investigation and security log analysis. Apply generative AI thoughtfully to speed triage, summarize issues, draft runbooks, and explore automation—while maintaining strong privacy, verification, and confidentiality practices.

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FursaFursa
Netflix
Netflix
3 days ago

Support Solutions Engineer (L5) - Security, Privacy and Assurance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own engineering support for Netflix’s developer community, handling and resolving complex customer issues while improving support tooling, automation, documentation, and self-service knowledge. Troubleshoot authentication and access management problems across enterprise identity systems and security platforms, using data-driven investigation and security log analysis. Apply generative AI thoughtfully to speed triage, summarize issues, draft runbooks, and explore automation—while maintaining strong privacy, verification, and confidentiality practices.
Location: Panama
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor and handle customer requests, troubleshooting and resolving security, privacy, and assurance issues.
  • •Automate support processes and improve/maintain support tools and automation to enhance the engineering support experience.
  • •Develop support documentation, runbooks, and knowledge base content, improving self-service for the developer community.
  • •Interpret security logs to investigate and remediate authentication and access management issues using security monitoring best practices.
  • •Use generative AI tools to speed up triage, summarize complex issues, draft documentation, and explore automation opportunities with strong privacy and verification judgment.

Pay and Benefits

Salary: USD 270,000 - 410,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquityDisability ProgramsLife InsurancePaid Leave

Key Requirements

  • •Deliver superior customer support and advocate for customer needs across complex organizations, ideally within a central team.
  • •Manage end-to-end investigations in fast-paced, ambiguous environments with creative problem-solving.
  • •Extensive experience supporting and troubleshooting enterprise identity and authentication systems (e.g., Okta, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn), including passwordless authentication and phishing-resistant MFA.
  • •Support distributed cloud applications and secure cloud infrastructure using security platforms/tools such as SIEM, SOAR, EDR, vulnerability management, IAM, and secrets management.
  • •Proficient in at least one modern programming language (e.g., Java, Python, Go) with experience in log analysis, incident response, and investigations related to authentication and access management.
Skills:CommunicationProblem-solvingCustomer advocacyDocumentationAdaptability
Tech Stack:OktaSCIMOIDC/OAuth2SAML 2.0FIDO2/WebAuthnPasswordless authenticationPhishing-resistant MFADevice posture validationSIEMSOAREDRVulnerability managementIAMSecrets managementJavaPythonGoGenerative AIClaude CodeCursor

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
Glassdoor
Glassdoor: 4.1
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