Client Services

Fiserv
Milan
Workplace: OnsiteFull timeEUR 35,820+Function: Solutions Engineering & Sales EngineeringSkills: ["Client focus","Communication","Attention to detail","Time management","Prioritisation"]

Own day-to-day service delivery for an assigned client portfolio by resolving enquiries and tickets, proactively managing cases, and ensuring service meets agreed KPIs and SLAs. Act as the client advocate, monitor operational performance and incident trends, and drive improvements in satisfaction and likelihood-to-recommend. Partner with cross-functional teams to enhance efficiency, deliver client education/training, and maintain SLA and performance reporting.

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FursaFursa
Fiserv
Fiserv
2 days ago

Client Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own day-to-day service delivery for an assigned client portfolio by resolving enquiries and tickets, proactively managing cases, and ensuring service meets agreed KPIs and SLAs. Act as the client advocate, monitor operational performance and incident trends, and drive improvements in satisfaction and likelihood-to-recommend. Partner with cross-functional teams to enhance efficiency, deliver client education/training, and maintain SLA and performance reporting.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own and resolve client tickets and enquiries in a timely and controlled manner.
  • •Proactively manage cases to reduce new ticket volumes and minimise open issues.
  • •Act as the client advocate to ensure service delivery meets or exceeds agreed KPIs and SLAs.
  • •Monitor operational performance, identify trends in enquiries/incidents, and implement actions to reduce future demand.
  • •Track and manage incidents, liaise with cross-functional teams, and deliver operational support and client education as required.

Pay and Benefits

Salary: EUR 35,820

Key Requirements

  • •Previous experience in a customer-facing role.
  • •Experience in banking, payment processing, or payments-related customer service is strongly preferred.
  • •Strong client focus with the ability to understand, empathise with, and meet client needs.
  • •Clear, concise verbal and written communication skills.
  • •Strong time-management and prioritisation skills with the ability to perform under pressure and meet tight deadlines.
Experience:FintechPaymentsBanking
Skills:Client focusCommunicationAttention to detailTime managementPrioritisation
Tech Stack:Microsoft Office

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn