Customer Business Operations Specialist IV

Applied Materials
Santa Clara, Austin
Workplace: OnsiteFull timeUSD 116,000 - 159,500Function: Customer Support (Service Desk)Experience: 7-10 yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Decision-making","Relationship building","Communication"]

Own customer demand planning and delivery alignment for strategic accounts across North America and Europe, partnering with Sales, Finance, WWOPS, Order Management, and other stakeholders. Drive revenue assurance and risk mitigation by identifying delivery, contractual, and revenue timing risks and escalating critical issues. Support contract execution and entitlement requirements, lead cross-functional process improvement initiatives (including automation and AI-enabled tools), and provide business analysis and reporting to management.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

Customer Business Operations Specialist IV

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Last checked: 19 hours agoStatus: Live

Job Summary

Own customer demand planning and delivery alignment for strategic accounts across North America and Europe, partnering with Sales, Finance, WWOPS, Order Management, and other stakeholders. Drive revenue assurance and risk mitigation by identifying delivery, contractual, and revenue timing risks and escalating critical issues. Support contract execution and entitlement requirements, lead cross-functional process improvement initiatives (including automation and AI-enabled tools), and provide business analysis and reporting to management.
Location: Santa Clara, Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own customer demand planning and delivery alignment for assigned strategic accounts and partner cross-functionally to develop delivery strategies.
  • •Monitor demand, delivery commitments, capacity constraints, and fulfillment risks, and drive proactive resolution plans for large-order and complex scenarios.
  • •Identify, assess, and mitigate operational, delivery, contractual, and revenue-related risks; resolve complex issues through cross-functional collaboration.
  • •Support execution of customer agreements and enhanced terms, ensuring operational alignment, required documentation, and appropriate stakeholder coordination.
  • •Lead moderately complex cross-functional projects to improve customer experience, operational effectiveness, and business performance; produce analyses, business reviews, and performance updates.
Travel: Medium travel

Pay and Benefits

Salary: USD 116,000 - 159,500
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •7–10 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Demand Planning, Customer Support Operations, or related business functions.
  • •Experience supporting strategic customer accounts in a cross-functional business environment.
  • •Strong understanding of demand planning, contract execution, customer fulfillment, revenue-related business processes, and risk management.
  • •Experience leading projects and driving process improvements, with strong analytical and problem-solving skills.
Experience:7-10 yearsSemiconductorHigh-technologyCapital equipmentManufacturingOrder managementDemand planningRevenue assurance
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingDecision-makingRelationship buildingCommunication
Tech Stack:SAPERP systemsBusiness intelligence toolsOrder managementAutomationDigital toolsAI

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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