Service Advisor, Rutherford, NJ

Lucid Motors
New Jersey
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Problem-solving","Communication","Attention to detail"]

Serve as the front-line point of contact for service clients, greeting arrivals, answering calls, and managing the service experience from check-in to vehicle handover. Consult with technicians, document concerns, and ensure work orders, inspections, and quality checks meet Lucid standards. Track vehicles through maintenance/repair, coordinate loaner needs, handle warranty claim issues, and obtain signatures and payments via DocuSign.

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Lucid Motors
Lucid Motors
3 days ago

Service Advisor, Rutherford, NJ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the front-line point of contact for service clients, greeting arrivals, answering calls, and managing the service experience from check-in to vehicle handover. Consult with technicians, document concerns, and ensure work orders, inspections, and quality checks meet Lucid standards. Track vehicles through maintenance/repair, coordinate loaner needs, handle warranty claim issues, and obtain signatures and payments via DocuSign.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure clients are informed throughout the service process, including initial contact and vehicle handover.
  • •Perform comprehensive vehicle inspections and check-in processes, documenting issues and transport damage accurately.
  • •Coordinate loaner agreements and rental vehicle requests, including arranging Lyft rides when needed.
  • •Review work orders for accuracy after technicians/detaillers complete tasks and ensure correct time punches and documentation.
  • •Handle service authorization and invoices via DocuSign, address warranty claim rejections within required timeframes, and act as the final quality control step before returning vehicles.

Pay and Benefits

Salary: USD 28 - 38 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •2-5 years of automotive experience in a Service Advisor or front-of-house customer-facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Ability to problem-solve and clearly articulate/document details to support smooth workflow.
  • •Proficiency with computer applications, including Microsoft Office, and willingness to learn proprietary DMS software.
  • •Valid driver’s license with no suspensions within the past year (with additional requirements for drivers under 21).
Experience:2-5 yearsAutomotive
Education:Bachelor's in Automotive Technology or Business Management
Skills:Customer serviceInterpersonal skillsProblem-solvingCommunicationAttention to detail
Licenses:Driver’s license
Languages:English
Tech Stack:Microsoft OfficeDocuSignDMSBill of Lading (BOL)

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn