Program Manager, Scale Onboarding (London, United Kingdom)

Figma
London
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Time management","Organization"]

Own and scale a customer onboarding program for high-volume commercial customers, working with leadership to define what “scale onboarding” looks like at Figma. Partner with Sales, Marketing, and Enablement to develop, evangelize, and optimize onboarding programs, content, and training resources. Use metrics, customer feedback, and direct experience to drive customers toward onboarding closeout, improve engagement, and identify product and initiative opportunities.

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FursaFursa
Figma
Figma
6 days ago

Program Manager, Scale Onboarding (London, United Kingdom)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and scale a customer onboarding program for high-volume commercial customers, working with leadership to define what “scale onboarding” looks like at Figma. Partner with Sales, Marketing, and Enablement to develop, evangelize, and optimize onboarding programs, content, and training resources. Use metrics, customer feedback, and direct experience to drive customers toward onboarding closeout, improve engagement, and identify product and initiative opportunities.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Own and manage scale customer onboarding programs supporting high-volume commercial customers
  • •Partner with Sales, Marketing, and Enablement to develop and evangelize the onboarding program across Figma
  • •Guide customer goals and drive high-volume customers toward onboarding closeout
  • •Build and optimize scalable customer programs with Marketing, Operations, and Sales, using metrics and customer feedback to assess impact
  • •Develop customer training and enablement resources and act as a trusted advisor on product and industry best practices

Key Requirements

  • •4+ years of relevant work experience, ideally in B2B SaaS
  • •Experience managing customers through onboarding or implementation of technical products
  • •Demonstrated ability to manage many customers at once and drive successful outcomes through multiple programs
  • •Proven time management and organization skills
  • •Comfort speaking with customers across personas and seniority, and experience leading wide-scale customer webinars in collaboration with marketing
Experience:B2B SaaS
Skills:CommunicationTime managementOrganization
Languages:English
Tech Stack:FigmaUX/UI

Company Brief

Figma
Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn