Remote Customer Support Specialist- Part Time & Full Time

Qureos
United States
Workplace: RemoteFull timeUSD 25 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail","Independence","Empathy"]

Serve as the first point of contact for partners, providing timely support via email, chat, and phone. Troubleshoot issues on a proprietary research platform, guide new clients through onboarding, and escalate complex problems to internal teams until resolved. Maintain accurate CRM records, develop knowledge base documentation, and collect partner feedback to improve service and platform experiences. Remote role with full-time or part-time options for candidates in the United States.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
3 days ago

Remote Customer Support Specialist- Part Time & Full Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Serve as the first point of contact for partners, providing timely support via email, chat, and phone. Troubleshoot issues on a proprietary research platform, guide new clients through onboarding, and escalate complex problems to internal teams until resolved. Maintain accurate CRM records, develop knowledge base documentation, and collect partner feedback to improve service and platform experiences. Remote role with full-time or part-time options for candidates in the United States.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to client enquiries promptly and professionally via email, chat, and phone.
  • •Provide technical assistance and troubleshoot clients using the proprietary research platform.
  • •Guide new clients through onboarding to ensure a smooth and positive experience.
  • •Escalate complex technical issues to internal teams and manage cases through to resolution.
  • •Maintain accurate CRM records, develop support documentation/FAQs, and gather client feedback to improve services.

Pay and Benefits

Salary: USD 25 - 30 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in customer support, technical support, or a client-facing role, preferably in a technology or SaaS environment.
  • •Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
  • •Strong analytical and problem-solving abilities with careful attention to detail.
  • •Ability to work independently and manage time effectively in a remote setting.
  • •Proficiency with helpdesk software (e.g., Zendesk, Intercom) and CRM platforms.
Experience:SaaSBiotechnologyTechnology
Education:
Skills:CommunicationProblem-solvingAttention to detailIndependenceEmpathy
Tech Stack:ZendeskIntercomCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn