Senior SMB Account Executive - SEA

Zendesk
Singapore
Workplace: HybridFull timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Negotiation","Deal closing","Organizational skills","Collaboration"]

Drive top-line revenue growth in Southeast Asia by acquiring new SMB customers and expanding existing accounts. Build and maintain strong customer relationships to improve satisfaction, retention, and profitability through cross-sell and value-based selling. Use insights from customer intent, adoption history, and data to prospect effectively. Manage qualified pipeline and accurate weekly, monthly, and quarterly forecasting in Salesforce while leading competitive sales cycles.

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FursaFursa
Zendesk
Zendesk
2 months ago

Senior SMB Account Executive - SEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Drive top-line revenue growth in Southeast Asia by acquiring new SMB customers and expanding existing accounts. Build and maintain strong customer relationships to improve satisfaction, retention, and profitability through cross-sell and value-based selling. Use insights from customer intent, adoption history, and data to prospect effectively. Manage qualified pipeline and accurate weekly, monthly, and quarterly forecasting in Salesforce while leading competitive sales cycles.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Manager level

Key Responsibilities

  • •Acquire new customers and develop strategies for account expansion to drive revenue growth.
  • •Manage and nurture customer relationships to ensure high satisfaction and retention.
  • •Cross-sell additional products and services to existing customers to optimize revenue and profitability.
  • •Use data insights, customer intents, and adoption history to prospect new clients and enhance retention.
  • •Develop and maintain qualified pipeline and provide weekly, monthly, and quarterly forecasts in Salesforce, meeting revenue goals.

Key Requirements

  • •BA/BS degree or equivalent experience required.
  • •At least 3 years of B2B sales or solution engineering experience, preferably in SaaS, with a record of exceeding sales targets.
  • •Experience managing and expanding customer relationships at various levels.
  • •Strong presentation, negotiation, and deal-closing skills.
  • •Familiarity with key sales tools such as Salesforce and Clari.
Experience:3+ yearsB2BSaaS
Education:High School
Skills:CommunicationNegotiationDeal closingOrganizational skillsCollaboration
Tech Stack:SalesforceClari

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor