Knowledge and Help Center Manager

WeTravel
Spain
Workplace: RemoteFull timeFunction: OtherSkills: ["Communication","Collaboration","Stakeholder management","Writing","Content strategy"]

Lead the evolution of a scalable, AI-enabled Help Center for a SaaS travel platform. Own documentation as a product, translate features into user-friendly guidance, create supporting videos, and collaborate cross-functionally with Product, Marketing, Sales, and Support to drive self-serve adoption for thousands of travel organizers.

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FursaFursa
WeTravel
WeTravel
3 months ago

Knowledge and Help Center Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead the evolution of a scalable, AI-enabled Help Center for a SaaS travel platform. Own documentation as a product, translate features into user-friendly guidance, create supporting videos, and collaborate cross-functionally with Product, Marketing, Sales, and Support to drive self-serve adoption for thousands of travel organizers.
Location: Spain
Workplace: Remote
Employment Type: Full time

Key Responsibilities

  • •Own the structure, strategy, and content quality of our Help Center.
  • •Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
  • •Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
  • •Script, record, and maintain product explainer videos embedded into our Help Center.
  • •Run recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming.

Pay and Benefits

Perks:Paid LeaveRemote WorkParental LeaveVolunteer DaysAmsterdam Program

Key Requirements

  • •3–5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
Experience:SaaSTravel techMarketplaceFintechHigh-growth startup
Skills:CommunicationCollaborationStakeholder managementWritingContent strategy
Languages:EnglishSpanish
Tech Stack:IntercomZendeskAILLMVideo editing

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn