WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead the evolution of a scalable, AI-enabled Help Center for a SaaS travel platform. Own documentation as a product, translate features into user-friendly guidance, create supporting videos, and collaborate cross-functionally with Product, Marketing, Sales, and Support to drive self-serve adoption for thousands of travel organizers.

Location: Spain

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Own the structure, strategy, and content quality of our Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into our Help Center.
•Run recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming.

Pay and Benefits

Perks:Paid LeaveRemote WorkParental LeaveVolunteer DaysAmsterdam Program

Key Requirements

•3–5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.

Experience:SaaSTravel techMarketplaceFintechHigh-growth startup

Skills:CommunicationCollaborationStakeholder managementWritingContent strategy

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAILLMVideo editing

Company Brief

WeTravel

WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Key Responsibilities

•Own the structure, strategy, and content quality of our Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into our Help Center.
•Run recurring syncs with Sales, Product, and Support teams to ensure alignment on what's changed and what's coming.

Pay and Benefits

Perks:Paid LeaveRemote WorkParental LeaveVolunteer DaysAmsterdam Program

Key Requirements

•3–5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.

Experience:SaaSTravel techMarketplaceFintechHigh-growth startup

Skills:CommunicationCollaborationStakeholder managementWritingContent strategy

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAILLMVideo editing

Company Brief

WeTravel

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn