Sr HR Proj Mgmt Specialist

Honeywell
Bengaluru
Workplace: HybridFull timeFunction: People, HR & TalentExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Project management","Organizational skills","Analytical skills","English communication","Stakeholder influence","Executive presence","Customer-centric mindset","Ability to influence"]

Own and govern Honeywell’s global HR case management operating model in ServiceNow, improving HR workflows, routing standards, and employee support through continuous optimization. Lead governance across SLAs, KPIs, audits, and Voice of Employee feedback, defining quality and certification standards. Partner with Digital HR and technical teams to implement ServiceNow enhancements, automation, and AI-enabled self-service capabilities while ensuring GDPR and other data privacy requirements are met.

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Honeywell
Honeywell
1 day ago

Sr HR Proj Mgmt Specialist

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Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own and govern Honeywell’s global HR case management operating model in ServiceNow, improving HR workflows, routing standards, and employee support through continuous optimization. Lead governance across SLAs, KPIs, audits, and Voice of Employee feedback, defining quality and certification standards. Partner with Digital HR and technical teams to implement ServiceNow enhancements, automation, and AI-enabled self-service capabilities while ensuring GDPR and other data privacy requirements are met.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Own and govern the global HR case management framework within ServiceNow.
  • •Manage and continuously improve HR services workflows, case routing, operating standards, and HR service offerings/case taxonomy.
  • •Monitor and optimize SLAs and analyze KPIs, audit results, and Voice of Employee feedback to identify improvement opportunities.
  • •Partner with Digital HR and technical teams to implement ServiceNow enhancements and new functionalities, including automation, AI, and self-service capabilities.
  • •Lead governance and cross-functional HR Services transformation projects, including case quality standards, governance audits, and GDPR-compliant processes.

Key Requirements

  • •Bachelor's degree in Human Resources, Business Administration, Project Management, Industrial Engineering, Information Systems, or a related field.
  • •5+ years of experience in HR Operations, HR Shared Services, Service Delivery, Project Management, Process Governance, or Continuous Improvement roles.
  • •Experience working with case management platforms, ticketing systems, or service management environments.
  • •Experience managing operational KPIs, quality metrics, SLAs, audits, and process performance.
  • •Advanced English communication skills (written and verbal) and strong project management/organizational skills.
Experience:5+ yearsHR operationsHR shared servicesService deliveryProcess governanceContinuous improvement
Education:Bachelor's
Skills:Problem-solvingProject managementOrganizational skillsAnalytical skillsEnglish communicationStakeholder influenceExecutive presenceCustomer-centric mindsetAbility to influence
Languages:English
Tech Stack:ServiceNow

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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