IT Support Specialist

Qureos
New York
Workplace: RemoteFull timeUSD 30 - 45 hourlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical skills","Organizational skills","Time-management"]

Provide first-level remote technical support to employees and customers by troubleshooting hardware, software, operating system, and network issues. Install and maintain desktops, laptops, printers, and peripherals; assist users with Microsoft Windows, Microsoft 365, and cloud applications. Create and manage support tickets with thorough documentation, configure user accounts and access, perform updates and security patches, and escalate complex issues to senior IT staff.

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FursaFursa
Qureos
Qureos
4 weeks ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Provide first-level remote technical support to employees and customers by troubleshooting hardware, software, operating system, and network issues. Install and maintain desktops, laptops, printers, and peripherals; assist users with Microsoft Windows, Microsoft 365, and cloud applications. Create and manage support tickets with thorough documentation, configure user accounts and access, perform updates and security patches, and escalate complex issues to senior IT staff.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-level technical support via phone, email, live chat, and remote desktop.
  • •Troubleshoot and resolve hardware, software, operating system, and network issues.
  • •Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
  • •Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications.
  • •Create, track, and resolve support tickets while documenting troubleshooting steps; escalate complex issues as needed.

Pay and Benefits

Salary: USD 30 - 45 hourly
Perks:Remote WorkFlexible HoursPaid TrainingHealth InsuranceDentalVisionPaid LeaveRetirement Savings

Key Requirements

  • •High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • •1–2 years of IT support, help desk, or technical support experience preferred.
  • •Experience with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
  • •Basic networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
  • •Strong communication, problem-solving, analytical, and organizational/time-management skills with the ability to work independently remotely.
Experience:1-2 years
Education:Bachelor's in Information Technology, Computer Science, or a related field
Skills:CommunicationProblem-solvingAnalytical skillsOrganizational skillsTime-management
Certifications:CompTIA A+CompTIA Network+
Tech Stack:Microsoft WindowsMicrosoft 365Active DirectoryVPNsRemote desktopHardware troubleshootingSoftware troubleshootingNetwork troubleshootingTCP/IPDNSDHCPWi-Fi troubleshootingSupport ticketsJiraZendeskFreshserviceServiceNowMacOSIOSAndroid

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn