NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide front-line IT service desk support to end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Partner with internal IT teams on testing, integration, and maintenance while helping discover and evaluate new IT tools. Improve processes and technology based on feedback, working flexible schedules in an on-site environment.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Identify and implement process and technology improvements while discovering new IT tools for business users and internal teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills with strong stakeholder communication.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
•Ability to work independently within a diverse global team.

Skills:CommunicationCustomer serviceTeamworkTroubleshooting

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT