Customer Success Manager

Gamma
New York
Workplace: RemoteFull timeUSD 125,000 - 235,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Adaptability","Collaboration"]

Responsible for owning the full customer lifecycle for a dynamic East Coast portfolio, driving onboarding, adoption, retention, and expansion in B2B SaaS. Partners with Sales, builds scalable playbooks, and uses data-driven insights (APIs/SSO) to reduce churn, while shaping enterprise workflows and feedback loops to Product and Design. Early New York-based team member with hybrid in-office and remote work.

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Gamma
Gamma
5 months ago

Customer Success Manager

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Last checked: 18 hours agoStatus: Live

Job Summary

Responsible for owning the full customer lifecycle for a dynamic East Coast portfolio, driving onboarding, adoption, retention, and expansion in B2B SaaS. Partners with Sales, builds scalable playbooks, and uses data-driven insights (APIs/SSO) to reduce churn, while shaping enterprise workflows and feedback loops to Product and Design. Early New York-based team member with hybrid in-office and remote work.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
  • •Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
  • •Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
  • •Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
  • •Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale

Pay and Benefits

Salary: USD 125,000 - 235,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role with a strong track record of hitting retention and expansion goals
  • •Startup experience, preferably at PLG companies transitioning from self-serve to sales-assisted motion
  • •Proven ability to manage both high-touch strategic accounts and scaled customer programs in a high-growth environment
  • •Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
  • •Active AI user who can articulate AI best practices to customers and switch contexts between executive communications and hands-on training
Experience:5+ yearsSaaSB2BCustomer successAccount management
Skills:Stakeholder managementCommunicationProblem-solvingAdaptabilityCollaboration
Languages:English
Tech Stack:APIsSSOAISQLData analysis

Company Brief

Gamma
Gamma (gamma.app) is an AI-powered visual storytelling platform that generates presentations, websites, documents, and social content from text or briefs — combining AI design agents, smart layouts, and collaboration tools for fast, polished outputs.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2020
WebsiteLinkedIn