3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Responsible for owning the full customer lifecycle for a dynamic East Coast portfolio, driving onboarding, adoption, retention, and expansion in B2B SaaS. Partners with Sales, builds scalable playbooks, and uses data-driven insights (APIs/SSO) to reduce churn, while shaping enterprise workflows and feedback loops to Product and Design. Early New York-based team member with hybrid in-office and remote work.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
•Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
•Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
•Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
•Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale

Pay and Benefits

Salary: USD 125,000 - 235,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role with a strong track record of hitting retention and expansion goals
•Startup experience, preferably at PLG companies transitioning from self-serve to sales-assisted motion
•Proven ability to manage both high-touch strategic accounts and scaled customer programs in a high-growth environment
•Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
•Active AI user who can articulate AI best practices to customers and switch contexts between executive communications and hands-on training

Experience:5+ yearsSaaSB2BCustomer successAccount management

Skills:Stakeholder managementCommunicationProblem-solvingAdaptabilityCollaboration

Languages:English

Tech Stack:APIsSSOAISQLData analysis

Company Brief

Gamma

Gamma (gamma.app) is an AI-powered visual storytelling platform that generates presentations, websites, documents, and social content from text or briefs — combining AI design agents, smart layouts, and collaboration tools for fast, polished outputs.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2020

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Gamma

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
•Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
•Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
•Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
•Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale

Pay and Benefits

Salary: USD 125,000 - 235,000 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role with a strong track record of hitting retention and expansion goals
•Startup experience, preferably at PLG companies transitioning from self-serve to sales-assisted motion
•Proven ability to manage both high-touch strategic accounts and scaled customer programs in a high-growth environment
•Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
•Active AI user who can articulate AI best practices to customers and switch contexts between executive communications and hands-on training

Experience:5+ yearsSaaSB2BCustomer successAccount management

Skills:Stakeholder managementCommunicationProblem-solvingAdaptabilityCollaboration

Languages:English

Tech Stack:APIsSSOAISQLData analysis

Company Brief

Gamma

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2020

Website LinkedIn