Supervisor de Atendimento (Sao Bernardo do Campo, Sao Paulo, BR, 09750-730)

Allianz
São Paulo
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["People management","Quality focus","Data-driven decision-making","Communication","Process improvement"]

Supervise a customer service team by monitoring KPIs and quality standards, running monthly call audits, and analyzing customer complaints end-to-end to identify process deviations and improvement opportunities. Develop briefings to address recurring issues, evaluate analyst performance semiannually using indicators and behavior, and create operational reports and presentations. Improve customer interactions by implementing conversational AI solutions within a data-governed, ethical AI environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
10 hours ago

Supervisor de Atendimento (Sao Bernardo do Campo, Sao Paulo, BR, 09750-730)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Supervise a customer service team by monitoring KPIs and quality standards, running monthly call audits, and analyzing customer complaints end-to-end to identify process deviations and improvement opportunities. Develop briefings to address recurring issues, evaluate analyst performance semiannually using indicators and behavior, and create operational reports and presentations. Improve customer interactions by implementing conversational AI solutions within a data-governed, ethical AI environment.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Supervise the team by monitoring KPIs and goals, ensuring the company’s quality standards and managing people development and motivational actions.
  • •Conduct monthly audits via call monitoring to measure quality and reduce repeat failures.
  • •Analyze customer complaints by reviewing interactions from start to finish to identify potential conduct/process deviations and improvement points.
  • •Create and deliver briefings to resolve analyst questions about procedural changes or recurring failures, reducing final-customer complaints.
  • •Perform semiannual analyst performance evaluations and prepare operational reports and data presentations.

Key Requirements

  • •Complete high school education (mandatory).
  • •Prior experience in customer service/attending customers.
  • •Strong knowledge of Microsoft Office (Pacote Office).
  • •In-progress higher education is considered a plus.
  • •Ability to supervise teams and support development actions focused on customer satisfaction.
Education:High School
Skills:People managementQuality focusData-driven decision-makingCommunicationProcess improvement
Tech Stack:Pacote OfficeArtificial IntelligenceConversational AIMachine LearningData analysisCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn