BPO Senior Manager

NTT
Chennai, Coimbatore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsSkills: ["Training effectiveness evaluation","Reporting","Training program management","Stakeholder management"]

Lead domain, process, compliance, and refresher training programs for a BPO center, covering training needs analysis, course calendars, and adherence to training schedules. Manage SOPs and training materials to meet NTT/client standards, and assess training effectiveness through feedback, performance during training, and on-the-job results. Provide training progress reporting and dashboards to management while supporting scheduled shifts and potential overtime/weekend work based on client needs.

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FursaFursa
NTT
NTT
1 month ago

BPO Senior Manager

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Last checked: 23 hours agoStatus: Live

Job Summary

Lead domain, process, compliance, and refresher training programs for a BPO center, covering training needs analysis, course calendars, and adherence to training schedules. Manage SOPs and training materials to meet NTT/client standards, and assess training effectiveness through feedback, performance during training, and on-the-job results. Provide training progress reporting and dashboards to management while supporting scheduled shifts and potential overtime/weekend work based on client needs.
Location: Chennai, Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage domain, process, compliance, and refresher training programs for the BPO center.
  • •Conduct training needs analysis, create course calendars, and ensure adherence to training schedules.
  • •Manage training content (SOPs and training materials) according to NTT/client standards.
  • •Evaluate training impact by measuring training effectiveness, performance during training, and on-the-job performance.
  • •Report training progress and training dashboards to management.

Key Requirements

  • •12+ years of experience in BPO with process training experience.
  • •5+ years of BPO experience with understanding of BPO concepts and processes.
  • •5+ years managing new hire, refresher, and compliance training for BPO team members.
  • •Experience managing domain, process, and compliance training programs.
  • •Ability to evaluate training effectiveness and report training progress using feedback and performance outcomes.
Experience:12+ yearsBPO
Skills:Training effectiveness evaluationReportingTraining program managementStakeholder management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn