Customer Outcome Executive (Account Executive)

Salesforce
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Cross-functional collaboration","Account management","Strategic planning","Adoption/value realization"]

Drive a proactive customer success motion in the UKI Chief Customer Office, orchestrating the handoff from sales to post-sale value realization. Own a portfolio of new logo accounts, diagnosing adoption and value gaps like shelfware or under-realized outcomes. Partner cross-functionally with sales, delivery, and services to stabilize accounts and execute measurable success plans. Carry a services-focused quota spanning Signature Success, Premier Success, and Advisory Services.

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FursaFursa
Salesforce
Salesforce
3 days ago

Customer Outcome Executive (Account Executive)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Drive a proactive customer success motion in the UKI Chief Customer Office, orchestrating the handoff from sales to post-sale value realization. Own a portfolio of new logo accounts, diagnosing adoption and value gaps like shelfware or under-realized outcomes. Partner cross-functionally with sales, delivery, and services to stabilize accounts and execute measurable success plans. Carry a services-focused quota spanning Signature Success, Premier Success, and Advisory Services.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Partner with sales to define a clear, customer-aligned path to value and well-resourced, measurable success plans.
  • •Own a portfolio of new logo accounts and diagnose challenges such as low adoption, shelfware, or under-realised value.
  • •Lead cross-functional strategies to stabilize accounts and drive adoption.
  • •Manage a services-focused quota across Signature Success, Premier Success, and Advisory Services to unlock incremental value.

Key Requirements

  • •Experience in a new logo sales role in a complex enterprise SaaS environment.
  • •Track record of managing a quota or revenue target.
  • •Experience developing and executing customer success or value-realisation plans with measurable outcomes.
  • •Experience working cross-functionally with sales, delivery, and services teams to resolve account issues and drive adoption.
Experience:Enterprise SaaSCustomer success
Skills:Cross-functional collaborationAccount managementStrategic planningAdoption/value realization

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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