Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Empathy","Resilience"]

Drive outbound sales by engaging Canada-based customers and promoting telecom products such as plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, and use consultative selling to recommend tailored solutions. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records while ensuring compliance with scripts, quality, and process standards.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive outbound sales by engaging Canada-based customers and promoting telecom products such as plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, and use consultative selling to recommend tailored solutions. Meet daily, weekly, and monthly sales targets, handle objections professionally, and maintain accurate CRM records while ensuring compliance with scripts, quality, and process standards.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products and retention offers, including plans, upgrades, and bundles.
  • •Understand customer needs and recommend tailored solutions through consultative selling.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalEmployee AssistanceDisabilityRrsp

Key Requirements

  • •Graduate qualification (flexible based on communication skills).
  • •2–4 years of experience, with BPO/sales experience preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, active listening, and customer empathy.
  • •Ability to handle basic systems/CRM and maintain accurate records.
Experience:2-4 years
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn