Customer Success Consultant - Indirect

Lumen
Minnesota
Workplace: RemoteFull timeUSD 75,282 - 100,375 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Negotiation","Analytical skills","Decision making"]

Own partner and customer success for the GPS segment by building and executing success plans, monitoring health and renewal indicators, and improving product/portal adoption. Translate usage and consumption data into insights, remove roadblocks, and manage risks with cross-functional teams. Drive revenue retention and growth by qualifying expansion opportunities, coordinating with sales, and implementing value-based revenue management to impact profit margins.

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FursaFursa
Lumen
Lumen
1 day ago

Customer Success Consultant - Indirect

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Last checked: 5 hours agoStatus: Live

Job Summary

Own partner and customer success for the GPS segment by building and executing success plans, monitoring health and renewal indicators, and improving product/portal adoption. Translate usage and consumption data into insights, remove roadblocks, and manage risks with cross-functional teams. Drive revenue retention and growth by qualifying expansion opportunities, coordinating with sales, and implementing value-based revenue management to impact profit margins.
Location: Minnesota
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Construct and implement partner and customer success plans to drive value realization.
  • •Manage partner and customer metrics, including usage and consumption data, health indicators, and renewal dates.
  • •Evaluate product and portal adoption maturity, address roadblocks, and support self-service adoption.
  • •Identify and qualify expansion opportunities and partner closely with sales to drive up-sell and cross-sell.
  • •Implement revenue management and risk-management practices to support retention, growth, and profit-margin impact.

Pay and Benefits

Salary: USD 75,282 - 100,375 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •5+ years of customer success or account management experience.
  • •Bachelor’s degree or equivalent work experience.
  • •Experience working with large and medium enterprise customers.
  • •Excellent communication and interpersonal skills to build strategic relationships and negotiate internally and with customers.
  • •Strong analytical skills to translate data into customer insights, engagement strategies, and technology aptitude for evolving technical environments.
Education:Bachelor's
Skills:CommunicationInterpersonal skillsNegotiationAnalytical skillsDecision making
Tech Stack:MS Office

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn