Sony Global

3 weeks ago

Warranty Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Drive and optimize warranty operations across Europe for Sony’s consumer and professional portfolios, collaborating with cross-functional teams to ensure compliant, high-quality warranty processes, improve efficiency, and provide data-driven insights.

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Validate warranty claims in accordance with EU regulations, company policies and contractual agreements
•Ensure accurate and consistent application of legal, commercial and extended warranty
•Act as an escalation point for complex customer cases, disputes and goodwill decisions
•Collaborate closely with customer service, information system, engineering, finance & controlling departments and authorized repair partners across Europe
•Ensure clear, accurate and compliant communication regarding warranty coverage and customer rights

Pay and Benefits

Perks:Meal VouchersEco VouchersCommuter Benefits

Key Requirements

•Previous experience in warranty operations, after-sales, service operations or a similar field.
•Advanced Microsoft Excel skills are mandatory, including Pivot tables, VLOOKUP and formulas.
•Experience with CRM/ERP systems (e.g. SAP, Salesforce) is a plus.
•Experience with Access, AI-powered data tools or similar applications is an advantage.
•Ability to manage multiple priorities in a fast-paced after-sales environment.
•Clear communication and stakeholder management skills across complex organisations.
•Fluency in English and Flemish.

Experience:ElectronicsConsumer electronicsRetail

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailTeamwork

Languages:EnglishFlemish

Tech Stack:ExcelPivot tablesVLOOKUPSAPSalesforceAccessAI-powered data tools

Company Brief

Sony Global

Multinational conglomerate designing, manufacturing, and distributing consumer electronics, entertainment content, gaming hardware and software, music, and film services. Operates across electronics, gaming, entertainment, and financial services with a global consumer and enterprise footprint.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1946

Glassdoor: 3.8

Website LinkedIn

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Sony Global

3 weeks ago

Warranty Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Validate warranty claims in accordance with EU regulations, company policies and contractual agreements
•Ensure accurate and consistent application of legal, commercial and extended warranty
•Act as an escalation point for complex customer cases, disputes and goodwill decisions
•Collaborate closely with customer service, information system, engineering, finance & controlling departments and authorized repair partners across Europe
•Ensure clear, accurate and compliant communication regarding warranty coverage and customer rights

Pay and Benefits

Perks:Meal VouchersEco VouchersCommuter Benefits

Key Requirements

•Previous experience in warranty operations, after-sales, service operations or a similar field.
•Advanced Microsoft Excel skills are mandatory, including Pivot tables, VLOOKUP and formulas.
•Experience with CRM/ERP systems (e.g. SAP, Salesforce) is a plus.
•Experience with Access, AI-powered data tools or similar applications is an advantage.
•Ability to manage multiple priorities in a fast-paced after-sales environment.
•Clear communication and stakeholder management skills across complex organisations.
•Fluency in English and Flemish.

Experience:ElectronicsConsumer electronicsRetail

Skills:CommunicationStakeholder managementProblem-solvingAttention to detailTeamwork

Languages:EnglishFlemish

Tech Stack:ExcelPivot tablesVLOOKUPSAPSalesforceAccessAI-powered data tools

Company Brief

Sony Global

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1946

Glassdoor: 3.8

Website LinkedIn